SAP SD Senior Business Analyst

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Nashville, Tenn.-based Employer Americas, Inc. is the U.S. subsidiary of Employer Corporation, the worlds largest tire and rubber company.
Employer Americas and its subsidiaries develop, manufacture and market a wide range of Employer, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Employer Americas family of companies also operates the worlds largest chain of automotive tire and service centers.

Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

Position Summary:

SAP SD Senior Business Analyst will provide production support services for SAP SD modules including configuration, testing and support in the SAP SD module to include SD Enterprise Structure, OTC Process: orders, returns and credit/debit memo requests, Sales, Delivery and Billing document types, Number ranges, Master data customization of customer master data, customer account groups, partner determination, partner types, access sequences and procedures, Sales Orders including Sales document types, Item categories, Schedule Line Categories, Document flow, Copying controls, Contracts and scheduling agreements, Incompletion logs, Pricing to include Price configuration, Condition technique, Condition types, Access sequence, Condition records, Special functions, customer hierarchy for pricing, special condition types, Taxes, as well as credit/debit notes, billing documents and maintaining of copy control rules, Special billing documents such as Performa invoice, debit and credit notes, inter-company and third party sales order processing. This position also requires the understanding of SAP Logistics functionality for shipping such outbound deliveries, outbound delivery documents, delivery item categories, item category determination rules, shipping point determination to include customizing shipping conditions, loading groups, Route and Route determination, delivery processing, picking, packing and goods issue functions. This role uses functional skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment in order to enhance the customers business functionality and overall performance, while maintaining a high degree of customer satisfaction. This role requires the ability to write highly detailed functional specifications for reports, outputs, and interfaces. This role requires working directly with Business at all different levels using business analysis skills, requirements gathering, data warehousing, reporting tools and documentation. This role requires the ability to utilize SAP in a high technology environment, superb analytical skills, and experience with SAP integration across SD with MM, PP, LE and FI/CO modules. This role requires the need to share all experience with the other co-workers or team members and preparation of user friendly documents according to users requirements. This position will also cross train with SAP LE primary resource to learn SAP LE and provide SAP LE backup support as needed.

  • Enhancements / Break-Fix: Manage the life cycle of SAP small enhancements and break-fix tickets to include gathering requirements, creating and updating functional specs, conducting Unit, integration and UAT testing, supporting documentation and migration to production.
  • Projects: Engage with Delivery teams during project planning and execution to receive knowledge transfer necessary to provide a smooth transition of the project to the support and maintenance phase.
  • Test Scripts: Provide ongoing support for manual and automated updates to the regression test script library, including troubleshooting automated test script failures.
  • Business: Lead Business Process Owners meetings for open requests and updates; provide support and guidance to business areas for SAP software instruction and training business areas on new functionality for small enhancements.
  • Maintenance of Business: Complete Maintenance of Business requests for the business; identify and make recommendations for implementation of process improvements for system stability.
  • AMS: Provide oversight functions for AMS resources to ensure quality deliverables, JSOX compliance, Change Management and Incident Management for small enhancements and break-fix tickets; monitor AMS partner performance by reviewing KPIs, SLAs and participate in weekly, monthly and quarterly reviews.
  • BA/BS Degree
  • Design, configuration and testing of SAP SD and SAP LE
  • Experience and knowledge of key integration points of SD with MM, PP, LE and FI/CO modules
  • Acts as liaison with Business for troubleshooting: investigates, analyses, and solves software problems and maps client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
  • Ability to analyze problems and provide clear recommendations
  • Excellent communication skills, written and verbal

Preferred Qualifications

  • Minimum 4 years of SAP SD configuration experience
  • Must have at least one full lifecycle SAP R/3 implementation experience (Project Preparation till Go-Live)
  • Business knowledge and process design skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work independently as well as a team player and can manage own workload
  • Able to Multi-task and work under tight deadlines
  • Reading and understanding of ABAP code; nice to have
  • Experience with report writer and report painter


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