Lead IT Engineer

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Employer (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. Employer offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

Responsible for day-to-day operations and maintenance (O&M) support of the server and network devices in various customer environments, crisis management, change management, and hands-on technical support. Support may be required on customer premises or from Employer facilities. The prospective candidate must minimally possess in-depth knowledge and be capable of supporting the following.

  • Primary skillset in MS Windows - secondary skillset in RedHat Linux

  • Responsible for day-to-day operations and maintenance (O&M) support of server and network devices in the environment, crisis management and hands-on technical support

  • O&M support of VMware  ESXI nodes

  • O&M support and management of VMware v-Sphere Update Manager in vCenter and other related VMware applications
  • O&M support of Windows and Linux OS virtual machines
  • O&M support of database servers
  • O&M support of app servers
  • Installation, configuration, and O&M support of monitoring solutions across the support platforms
  • O&M application of security updates and quarterly patch management across all systems working closely with customer and internal Industrial Security teams for remediation
  • Vulnerability remediation of infrastructure elements working with customer and internal Industrial Security teams
  • Capable of providing O&M support of LAN infrastructure for the hosted environment (switches, firewalls, load balancers, etc.)—maintain network environment and apply firewall and load balancer rule changes as requested
  • Perform incident and change management on all devices and operating systems
  • Perform maintenance as required
  • 8+ years experience in an IT environment

Alternate Location: US-Virginia-Herndon

Requisition #: 131808

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at Employer style="color:black"> 

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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