Director - Enterprise Release Management

Unlock Employer Camp Hill, PA Full Time Live

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Direct and manage activities for functions enterprise-wide or in a designated major area of business. Provide leadership to cross functional teams. Collaborate with peers in other units, technology / business consultants, and various functional areas and outside consultants to deliver solutions. Actively participate in long range strategy planning. Participate in the formulation of plans which support both strategic and near-term needs. Manage policy development to address complex issues. Define service levels and insure adherence. Create a team environment that promotes cooperation, accountability, customer focus and effective work relationships in order to attain business goals.

Essential job functions:
• Communicate effectively with all levels of the organization.
• Manage customer expectations.
• Facilitate meetings.
• Plan, design and provide presentations.
• Represent company with outside entities.
• Prepare divisional procedures, policies, reports and correspondence.
• Collaborate with customers, staff, IT and other stakeholders to identify direction and plans for strategic customer goals, assess impacts, consider available and emerging technologies, compare costs and benefits and recommend solutions.
• Provide oversight of all aspects of project management to ensure continuous improvement of processes.
• Coordinate resources, time, contingency plans and risk management.
• Work with customers to identify their goals and strategic direction.
• Negotiate and collaborate with senior executives and internal staff to develop solutions and options.
• Develop and adhere to internal standards and strategies.
• Ensure adherence to approved methodologies.
• Provide oversight regarding metrics, funding, budgets and resources.
• Provide strategic direction and planning for current and future business and technical changes, contractual obligations and legislative regulations.
• Plan and direct activities of a group of managers and staff.
• Identify opportunities to improve critical business processes.
• Assess external and internal impacts to define a course or direction.
• Anticipate organizational impacts and understand procedures associated with introducing new information technologies.
• Direct and manage staff.
• Develop and administer performance reviews with measurable goals.
• Provide opportunities for staff to maintain current industry knowledge.
• Implement and manage strategic direction by managing activities of personnel in corporate endeavors.
• Develop, maintain and track division budget.
• Manage teams that span geographic areas or functional areas.
• Ensure compliance across the division and designated customer base with corporate standards, policies and regulations.
• Establish and use metrics to demonstrate operational excellence.
• Develop and implement short and long-term plans.
• Prepare RFI's/RFP's and evaluate responses in support of appropriate technical vendor solutions.
• Prepare RFI's/RFP's and evaluate responses in support of business vendor solutions.
• Promote and ensure a culture of inclusion.
• Develop and provide input to skills assessments and oversee personal development plans for management staff.
• Coach, manage and develop managers and staff by establishing clear goals, expectations and strategies for employee performance.
• Insure consistency in talent management across departments within the division.
• Provide Leadership to the Division.
• Lead and champion organizational change.
• Encourage participation in activities that support relationship development.
• Champion innovation.
• Demonstrate and champion the following characteristics in fulfilling the responsibilities of the job: passion, accountability, collaboration and ethics.
• Other duties as assigned or requested.

Minimum qualifications:
• Bachelor's degree
• 7 years' experience working with information technology
• 7 years' experience in mentoring others in a leadership role
• 3 years' experience in staff management
• 3 years' experience in developing strategic plans
• 3 years' experience in developing strategic and tactical solutions to diverse and complex business problems
• 3 years' experience in developing, presenting and communicating technical concepts to varying audiences

Preferred qualifications:
• Master's degree
• PMP certification
• ITIL certification read more