Field Service Manager
About the Company
Minetek is a global industry leader in providing innovative and cost-effective air, water, sound, and power solutions for the mining, oil & gas, and industrial sectors.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
With over 150 years of combined experience, Minetek has successfully delivered more than 2,800 projects across 60+ countries. The company specialises in the engineering, design, manufacture, and implementation of both conventional and advanced solutions.
About the Role
To carry out regional site services and support, with an emphasis on safety, productivity, profitability, customer service, quality and reliability.
The position requires a high percentage of time in the field, diagnosing errors and technical problems, promoting company services, and identifying areas for operational improvement to support future business and project success.
This role will be based in our Columbus, Ohio Office, 4 days in the office and 1 day working from home.
There will be requirement to travel to site to perform the duties of the role.
Key Responsibilities:
- Travelling throughout the region to various mining operations for regular on-site inspections and visits
- Auditing, testing, installation, commissioning, warranty and breakdown assistance of
- Minetek's Air, Sound and Water products
- Completing regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frame
- Providing quick response solutions to technical issues that may arise during or post installation
- Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved
- Establish and maintain relationships with existing and new vendors and contractors within the region
- Providing assistance and guidance to service staff and Project managers on all project related matters
- Assisting with various operational requirements, assessment, process improvement and documentation as required
- Identifying opportunities for additional product sales and services through effective relationship management and networking
- Ensuring Minetek quality standards are upheld and that work is conducted safely and in accordance with company policy at all time
About You
- Essential trade qualifications, experience working in a similar role and highly capable with equipment installs and troubleshooting
- A knowledge of the Australian mining industry, specifically the geography and ownership of operations in the region
- Excellent communication and interpersonal skills, with a positive, can-do customer service attitude
- An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
- Highly adaptable with exceptional fault finding and independent problem-solving skills based on the ability to gather and process information, consider alternatives and determine best plans
- Hands-on install supervision and coordination of field maintenance, utilising site personnel and subcontractors
- Consistently thinking ‘outside of the box’ to improve project deliverables, timelines and margin
- Strong safety management awareness with a passion for educating and promoting fundamental WHS practices in line with company policies and procedures
- Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations and project team interactions
Culture and Benefits
Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. xywuqvp We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.