Service technician

About the Company

Balyo is a global company that produces and installs robotic lift trucks for industrial material handling. Balyo was started in France in 2005 and expanded to North America in 2013 with its US headquarters in Woburn, MA. Our technology is some of the most advanced on the market and our products lead the world in their capabilities. Think high-lift applications to 17m (55’) and you will realize that Balyo is at the technology forefront.

Balyo is partnered with two leading manufacturers of forklifts and other material handling devices: Hyster-Yale Group and Linde Material Handling. Balyo outfits these standard products with our advanced technology to automate their functions. We partner with the OEM’s and local dealers to deliver service to the users of our technology.

Office Culture

The Balyo US team is a small and tight-knit one. We are unencumbered by titles and org charts; we will do anything to support each other at the drop of a hat and we are looking for a candidate with that same mindset. The Service Technician is a key member of our small team.

Location

The position is home based in the Lititz (PA) area with some travel expected, mainly in the US (with possible international travel), depending on the location of projects.

Technical Support Specialist

In this customer facing role, your main responsibliities will be to ensure after-sales maintenance

operations support on our robots installed at customers sites within the Americas Region. You will provide hardware technical support for Customers, Dealer Technicans, Integraton and OEM

partners.

Key duties:

• Provide telephone troubleshooting guidance functioning as second and third level support
• Document action plans and final resolutions for a support service provided
• Provide on the job training (OJT) as necessary
• Perform the robot retrofits and upgrades as necessary

Qualifications

• High school diploma or equivalent, Associates Degree Preferred
• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems
• Ability to read and understand electrical schematics.
• Good written/verbal communication and customer care skills.
• Valid driver's license and ability to safely operate lift trucks.
• Certified Forklift Technicians desired but not required
• Experience with C- C++ Matlab Python highly desired

#Visa or long term working authorization are required for this job

#Balyo is an equal opportunity employer