Customer Service Manager

Customer Service Manager (Contact Center/Call Center – Travel)

Alternative Job titles considered include:

Contact Center Manager, Call Center Manager, Call Center Operations Manager, Customer Support Manager

All potential candidates should read through the following details of this job with care before making an application.

Altamonte Springs, FL 32701 (On-site)

$70,000 base + bonus + PTO, Matched 401k and Medical Insurance.

Little Bridge Search is supporting a well-established international travel business, opening a new contact/call centre to support East Coast-based inbound customer requests.

We’re hiring a Customer Service Manager to lead the opening support team. A unique opportunity to step into a build role, set standards, coach and develop a small team and shape how customer service is delivered as the operation grows.

You’ll work closely with Sales and Flights teams in a fast-paced, call center environment, supporting customers across pre- and post-booking queries.

What we’re looking for:

• Experience leading a customer service team in a call/contact center environment
• Strong escalation handling and complaint resolution skills
• Comfortable managing KPIs (quality, productivity, customer outcomes)
• Able to coach, develop and hold a team accountable to standards
• Organised, calm under pressure, and confident in making decisions
• Comfortable working on-site in Altamonte Springs (Orlando area)
• Experience in travel, hospitality, or vacation ownership is helpful but not essential

Apply now for immediate and confidential consideration. xywuqvp Full client details and benefits shared with shortlisted candidates.