Director of Transportation & Service Delivery
Job Title: Director of Transportation & Service Delivery
?? Boca Raton, FL (On-Site)
About A1A Global Ground
A1A Global Ground is a leading executive ground transportation provider delivering high-touch service to corporate clients, meetings & events, and luxury travel partners across the United States.
With a strong presence in South Florida and growing national demand, we are entering a critical phase of expansion—scaling our operations to support enterprise clients, large-scale events, and continued revenue growth.
About the Role
We are seeking a Director of Transportation & Service Delivery to take full ownership of our day-to-day operational execution.
This is a hands-on leadership role responsible for ensuring seamless service delivery from the moment a trip is booked through final execution.
You will oversee:
• Dispatch operations
• Chauffeur and CDL driver workforce
• Motorcoach operations
• High-level alignment with our CSR (customer service) team
?? This role is ideal for someone who thrives in fast-paced environments, can build structure where needed, and is motivated to take ownership of a critical function of the business.
Key ResponsibilitiesOperational Leadership
• Own and manage daily transportation operations across dispatch, drivers, and service delivery
• Ensure all trips are executed on time, accurately, and at the highest service standard
• Serve as the primary point of accountability for operational performance
Dispatch Management
• Lead and manage dispatch team performance
• Implement and enforce standard operating procedures (SOPs)
• Optimize routing, scheduling, and coverage
• Reduce service failures and missed trips
Driver Recruitment & Management
• Oversee hiring and onboarding of:
• Chauffeurs
• CDL / motorcoach drivers
• Build and maintain a consistent driver pipeline
• Ensure compliance with DOT and internal standards
• Improve driver quality, performance, and retention
Motorcoach Operations
• Oversee all scheduling, staffing, and execution of motorcoach services
• Ensure proper coverage for all large vehicle bookings
• Support growth and organization of the motorcoach division
CSR Alignment (High-Level Oversight)
• Partner with CSR Manager to ensure:
• Accurate and complete booking information
• Clear expectations set with clients
• Improve handoffs between CSR and dispatch
• Reduce operational issues caused by booking errors
Process & Performance Management
• Identify operational gaps and inefficiencies
• Build and implement scalable processes
• Track and report on KPIs related to service, staffing, and efficiency
Key Performance Metrics
• On-time performance
• Service failure rate
• Driver fill rate
• Fleet utilization
• Dispatch efficiency
• Booking accuracy (CSR alignment)
• Motorcoach revenue growth
Qualifications
• 5–10+ years in transportation, logistics, or service-based operations
• Proven experience managing:
• Dispatch teams
• Driver workforce (chauffeurs and/or CDL drivers)
• Strong understanding of scheduling, routing, and operational workflows
• Experience building processes and improving team performance
• Highly organized, detail-oriented, and execution-focused
• Ability to lead in a fast-paced, high-accountability environment
What We're Looking For
• A hands-on operator, not just a manager
• Someone who takes ownership and solves problems proactively
• A leader who can build structure and drive accountability
• Someone who can step into a growing business and make an immediate impact
Compensation & Benefits
• Competitive base salary: $105,000 – $115,000 (Dependant on Experience and Track Record)
• Performance-based bonus tied to operational KPIs
• Paid time off (PTO) and company holidays
• Health, dental, and vision benefits
• 401(k) plan with company matching
• Opportunities for career growth within a rapidly expanding company
• High-impact leadership role with direct influence on company performance and scalability
Why This Role Matters
This is a critical leadership role that will directly impact:
• Service quality
• Operational efficiency
• Revenue growth
• Client retention
?? You will play a key role in shaping the operational future of the company.
?? Apply
If you are a driven operations leader ready to take ownership and build something meaningful, we'd love to hear from you.