ROCS Grad Staffing is looking for Design Production Specialist in Rockville, MD. This local job opportunity with ID 3639665441 is live since 2026-04-15 22:49:16.

Why You Want to Work Here:

A growing organization is seeking a Design Production Specialist to support customers through the custom product design and ordering process. This role bridges customers and the internal design team—helping bring custom ideas to life while ensuring a smooth, efficient experience from concept to completion.

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

This is a great opportunity for someone who enjoys working in a fast-paced, process-driven environment and wants to build a career in customer-facing operations, project coordination, or account management.

Key Responsibilities

• Serve as the primary point of contact for customers submitting custom design requests
• Coordinate with the internal art/design team to review and finalize mockups
• Guide customers through design options, product selections, and approvals
• Manage quotes, follow-ups, and order progression from start to finish
• Track and respond to customer inquiries via phone, email, and support systems
• Maintain accurate records of customer interactions and order details
• Ensure a high level of customer satisfaction throughout the process

Qualifications

• 1–2+ years of experience in customer service, retail, sales, or client-facing support xywuqvp preferred
• Strong written and verbal communication skills
• Comfortable working in a high-volume, fast-paced environment
• Detail-oriented with the ability to manage repetitive, process-driven tasks
• Positive, team-oriented attitude with a willingness to learn
• Experience with CRM or help desk platforms (e.g., Zendesk, Salesforce, HubSpot)
• Familiarity with e-commerce or order processing systems