Griffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships—Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to deliver exceptional care.

Job Summary

The Accounting Specialist supports day-to-day financial operations with a primary focus on Accounts Receivable (AR) and support of Accounts Payable (AP) processes, with responsibility for analyzing billing, collections, and payment workflows and making recommendations to improve controls, efficiency, and cash flow. These efforts contribute directly to accurate financial reporting, healthy cash flow, and overall operational efficiency. This role manages AR (customer invoicing, cash application, and discrepancy resolution) and supports AP activities, including vendor bill intake and coding, routing for approvals, vendor statement reconciliation, and resolving vendor inquiries, with delegated authority to resolve routine exceptions and escalate non-routine matters as appropriate. The specialist partners with internal teams and external stakeholders to uphold timely payment cycles, support month-end activities, and maintain audit-ready records, while identifying, evaluating, and implementing process improvements within established guidelines.

Accounts Receivable (AR) Accountabilities

• Own the customer billing platform; configuration, product/pricing updates, and location mapping; partner with stakeholders on membership changes (joins, transfers, terminations, prorations) and recommend workflow or policy changes that improve billing accuracy and cash collection outcomes.

• Process and apply incoming Cash and Check payments to customer accounts.

• Monitor outstanding balances, analyze delinquency trends, and conduct timely follow-ups on past due accounts.

• Research and resolve billing discrepancies and customer inquiries, using independent judgement to determine appropriate resolution paths within established parameters.

• Reconcile ancillary customer billings to 3rd party direct billing charges (e.g. compounding pharmacies, diagnostic testing, and identify root causes and corrective actions for recurring variances.

Accounts Payable (AP) Accountabilities

• Review and process vendor invoices, ensuring proper coding and approvals, and exercise judgement in resolving coding or approval of exceptions.

• Reconcile vendor accounts and resolve discrepancies, including escalation recommendations for disputed items, credits, and payment holds.

• Maintain up to date vendor records, W 9s, and compliance documents.

• Oversee corporate card and employee expense coding practices, receipt compliance, and exception handling, including reviewing patterns, flagging control issues, and recommending corrective action.

General Accounting Support Accountabilities

• Assist with month-end and year-end closing activities, including preparing analyses, schedules, and supporting documentation for review.

• Support financial audits by preparing documentation and schedules as needed and respond to auditor requests by interpreting supporting records and coordinating follow-up.

• Maintain organized and compliant digital and physical financial records.

• Contribute to process improvements and workflow optimization, including evaluating current procedures and recommending changes to leadership.

Qualifications

• Associate or bachelor's degree in accounting, Finance, or related field preferred.

• 2+ years of experience in AR, AP, or general accounting.

• Solid understanding of basic accounting principles (GAAP preferred).

• Experience with accounting software (e.g., QuickBooks, NetSuite, Sage, or similar) and Excel.

• Strong analytical ability with demonstrated judgment in resolving accounting issues.

• Excellent attention to detail, accuracy, and organizational skills.

• Strong communication skills and a service-oriented mindset.

• Ability to handle multiple priorities and deadlines.

• Ability to identify process issues and recommend practical solutions.

Core Competencies

• Analytical thinking and sound judgement

• Accuracy and attention to detail

• Process improvement mindset

• Confidentiality and integrity (HIPAA/PHI awareness)

• Time management and task prioritization

• Collaboration and professional communication

• Ability to evaluate options and make informed recommendations

Physical Demands

• Must be able to sit for the duration of shift

Work Environment

• Office desk work