Business Process & Technology, Program Manager

Posting Type Hybrid

Job Overview The Program Manager on the Business Process and Technology team in Revenue Operations leads high-impact, cross-functional programs that align business processes with technology to drive efficiency, scalability, and innovation. This role sits at the intersection of strategy, operations, and technical execution-turning evolving initiatives into measurable business outcomes.

The ideal candidate brings a strong background in program management, business process optimization, and technical systems, with a passion for driving results through structure, communication, and cross-team coordination.

Job Description and Requirements Role

Responsibilities Lead and manage

technical

programs that involve coordination across

multiple

departments.

Translate stakeholder needs into clear, actionable requirements and effectively communicate technical concepts back to business stakeholders.

Develop and

maintain

program documentation including project charters, JIRA tickets, dashboards

, etc.

Proactively

identify

and

mitigate

risks

and manage dependencies

to ensure program momentum and

timely

deliver

y

.

Provide clear, proactive communication on timelines, progress, and deliverables to program stakeholders and senior leadership.

Navigate teams through uncertainty to achieve defined program outcomes.

Establish success metrics

to

ensure that programs deliver measurable business

value

.

Document current business processes and

identify

areas for efficiency.

Define, implement, and promote standards and best practices for cross-functional collaboration and operational excellence.

Con

tinuously seek opportunities to

streamlin

e

systems

,

leveraging

innovative

technical

solutions

.

Preferred Qualifications Proven experience partnering with IT teams to deliver cross-functional initiatives

.

Hands-on experience working with Salesforce

.

Regularly

utilizes

Jira and Confluence to manage projects and communicate status.

Minimum Qualifications 6-10

years of experience managing

programs

.

Ability to work

independently

and make decisions with minimal guidance and oversight

.

Strong analytical and problem-solving skills; ability to use data to guide decisions

.

Ability to

influence

cross-functional teams to work together toward common goals

.

Creatively navigates challenges to achieve outcomes, even in highly constrained or

difficult situations

.

Exce

ptional

verbal and written communication skills; ability to communicate and adapt effectively to different audiences

.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between

$115,000 and $173,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management