Patient Care Advocate

Company Description

The Texas Center for Bariatrics & Advanced Surgery is a leading healthcare provider specializing in comprehensive bariatric and surgical services. Based in Plano, TX, the center is committed to delivering exceptional patient care with a focus on improving overall health and wellness. Utilizing advanced medical techniques and personalized treatment plans, the team serves patients with compassion and expertise. The organization is dedicated to positive health outcomes and empowering patients on their journey toward improved quality of life. We are a national destination for bariatrics with patients traveling in from across the country to have surgery with us.

Role Description

This is a full-time, on-site role located in Plano, TX. As a Patient Care Advocate, you will be the primary point of contact for patients, guiding them throughout their care journey. Responsibilities include managing patient communications, coordinating appointments, assisting with case management, and addressing patient concerns. You will work collaboratively with healthcare professionals to ensure a seamless patient experience while providing compassionate support and education to patients.

Texas Center for Bariatrics & Advanced Surgery

The Bariatric Surgery Patient Care Advocate plays a vital role in guiding prospective patients through the first step of their weight-loss journey. This position serves as the initial point of contact for individuals seeking bariatric surgery and requires exceptional compassion, attention to detail, and strong communication skills.

The Patient Care Advocate connects with new leads, gathers accurate patient information, answers questions about bariatric surgery, and helps individuals feel supported and confident as they explore life-changing treatment options.

Because empathy and understanding are essential, individuals who have personally undergone bariatric surgery are strongly encouraged to apply. Personal experience allows advocates to connect with patients on a deeper level and provide meaningful encouragement.

Patient Outreach & Lead Management

• Promptly contact new patient inquiries from phone, website, social media, and referral sources
• Engage prospective patients in a warm, compassionate conversation about their health goals
• Accurately collect and enter patient demographic and medical information into the electronic medical record and CRM systems
• Schedule initial consultations and guide patients through next steps

Patient Education & Support

• Provide basic education about bariatric surgery options, program requirements, and the patient journey
• Answer common questions regarding insurance coverage, employer-sponsored surgery benefits, and program timelines
• Offer reassurance and encouragement to individuals who may feel nervous or overwhelmed

Data Accuracy & Documentation

• Maintain precise and timely documentation of all patient interactions
• Ensure lead information is entered correctly and completely into the system
• Track patient status and follow up appropriately

Relationship Building

• Create a welcoming and supportive experience for prospective patients
• Build trust with individuals considering bariatric surgery
• Represent the mission and values of Texas Center for Bariatrics & Advanced Surgery with professionalism and empathy

• Personal experience with bariatric surgery (preferred but not required)
• Experience in healthcare, patient coordination, medical front office, or call center roles
• Strong phone communication skills and a warm, empathetic demeanor
• Exceptional listening skills and emotional intelligence
• Ability to handle sensitive conversations with compassion and discretion
• High level of organization and attention to detail
• Candidate can't have dog allergies as we have an office dog on site.

• Compassionate and patient-focused mindset
• Strong verbal communication and active listening skills
• Accurate data entry and documentation skills
• Ability to manage multiple leads and follow-ups
• Passion for helping others improve their health and quality of life

For many patients, reaching out about weight-loss surgery is a deeply personal and emotional step. The Patient Care Advocate ensures that every individual who contacts our practice is met with kindness, understanding, and encouragement. This role helps patients move from uncertainty to hope and ultimately toward a healthier future.