Patient Care Coordinator

Schedule (3 days in a Week)

• Wednesdays: 9:00 AM - 5:00 PM
• Thursdays: 2:00 PM - 6:00 PM
• Fridays: 9:00 AM - 5:00 PM

Job Overview

We are seeking a dedicated and compassionate Customer Service & Patient Support Coordinator to serve as the first point of contact for all customer service-related issues. This role is essential in ensuring accurate coordination of patient/client medications, supplies, and equipment while maintaining a high standard of care and confidentiality.

Key Responsibilities

• Act as the primary point of contact for all customer service inquiries and issues
• Accurately record and coordinate the distribution of patient/client medications, supplies, and equipment
• Collaborate with supervisors to ensure timely and accurate delivery
• Maintain strict patient privacy and confidentiality in accordance with established procedures
• Provide positive, professional, and supportive communication to:
• Supervisors
• Patients and families
• Visitors
• Company personnel

Required Qualifications

• Education: High School Diploma or GED
• Experience: Minimum of 1 year of relevant experience in customer service, healthcare support, or a related field

Benefits:

Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.