Quality Process Engineer

The Quality Process Engineer ensures that the organization's products and services meet company quality requirements, while also complying with customer and regulatory standards for quality, safety, and reliability. The primary focus is on ensuring customer satisfaction by addressing quality concerns and driving quality improvements based on closed-loop feedback systems. Key responsibilities include utilizing data regarding product factor and field performance to drive enterprise-wide quality improvement processes, conducting audits, resolving quality issues through root cause analysis, and developing in-process quality standards. This role also emphasizes collaboration with cross-functional teams to ensure quality-related activities align with organizational goals.

• Analyze production processes to identify inefficiencies and recommend improvements to enhance product quality and reduce costs.
• Leverage advanced statistical tools to analyze product and process data, generating actionable insights for quality improvement.
• Develop dashboards and reporting tools to visually communicate key quality metrics and trends to stakeholders.
• Collaborate with the Continuous Improvement team to implement process improvements aligned with Lean and Six Sigma principles.
• Conduct periodic audits of in-process quality checklists, forms, and documentation to ensure compliance with standards.
• Assist in the creation and maintenance of in-process quality standards that meet or exceed customer expectations.
• Lead the analysis of warranty claims to identify root causes and trends, implementing corrective actions to address recurring issues.
• Collaborate with suppliers to ensure their processes meet quality standards, conducting supplier quality audits as necessary.
• Develop and deliver training programs for staff to ensure adherence to quality processes and standards.
• Maintain and update policies, procedures, and standard work instructions as required.
• Assist in preparing for external audits and certifications (e.g., ISO, AS9100).
• Support quality-related activities in conjunction with cross-functional teams, including Manufacturing, Engineering, Purchasing, Supply Chain, and Customer Service.
• Develop clear, concise, and accurate documentation, including policies, procedures, and standard work instructions.
• Create technical training materials, SOPs, and visual guides for process and quality improvements.
• Translate complex technical concepts into user-friendly documentation for cross-functional teams.

• Bachelor's degree required
• 5 years of manufacturing experience.
• Proven experience in a quality engineering, technician, or process/product quality-related role.
• Excellent verbal and written communication skills with the ability to train and mentor staff.
• Familiarity with document control systems to ensure proper management and version control of technical documents.
• Strong analytical and problem-solving skills with the ability to implement and execute improvements.
• Familiarity with quality tools such as Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), and control charts.
• Thorough understanding of manufacturing processes and production environments.
• Strong organizational skills with attention to detail.
• Ability to work in a manufacturing environment with occasional exposure to production noise and activity.
• Must be able to lift up to 15 pounds occasionally.
• Comfortable working in a manufacturing environment and conducting hands-on inspections and audits.

Preferred Skills and Competencies

• Technical Proficiency: Familiarity with quality tools such as FMEA, SPC, and control charts.
• Certifications: Certified Quality Engineer (CQE), Lean Six Sigma Green Belt or Black Belt, or equivalent.
• Analytical Tools: Proficiency in using statistical analysis software (e.g., Minitab, JMP) and data visualization platforms (e.g., Power BI, Tableau).
• Cross-Functional Collaboration: Ability to work across departments to ensure cohesive quality strategies.
• Performance Indicators: Reduction in defect rates and rework costs, improved field performance, and timely resolution of quality issues.