Microsoft Dynamics 365 Business Analyst

Microsoft Dynamics ERP Business Analyst

Hybrid | Minimum 3 days onsite per week (Monday–Friday)

About the Role

We are seeking a skilled Microsoft Dynamics ERP Business Analyst to join an ERP support and enhancement team. This role focuses on end‑user support, system enhancements, and integrations across multiple ERP platforms. The ideal candidate brings hands-on experience with Microsoft Dynamics 365 Finance & Operations or AX 2012, strong problem‑solving skills, and a collaborative mindset.

This position works cross‑functionally to document issues, define business requirements, and help design and implement solutions that align with organizational needs. Success in this role requires strong communication skills, a proactive approach, and a commitment to continuous improvement.

Key Responsibilities

• Provide day‑to‑day ERP application support by troubleshooting and resolving issues to enable end users to perform their daily functions.
• Monitor, maintain, and support automated ERP business processes to ensure continuity of critical operations.
• Assist with ERP data maintenance, data integrity, and system accuracy.
• Develop and maintain ERP training materials and deliver training to end users as needed.
• Collaborate with team members, stakeholders, subject matter experts, and end users on system initiatives and enhancements.
• Conduct discovery to identify, define, and document business requirements; translate requirements into functional design documents (FDDs).
• Partner with development teams to build, test, and implement ERP solutions.
• Identify, document, test, and validate system setup, configuration, and integration changes.
• Manage intake, prioritization, and triage of ERP access requests and end‑user support tickets.
• Perform system testing and support user acceptance testing (UAT).
• Support change management activities and communication related to ERP updates and system releases.
• Monitor system performance and proactively identify risks, issues, or improvement opportunities.

Required Qualifications

• Minimum 2–3 years of experience with Microsoft Dynamics 365 Finance & Operations or AX 2012.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Proven troubleshooting and analytical problem‑solving abilities.
• Ability to gather requirements and translate them into clear, actionable functional documentation.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail and accuracy in documentation and system configuration.
• Ability to work independently in a fast‑paced, evolving environment.
• Demonstrated ability to collaborate professionally with internal and external stakeholders.
• Experience supporting globally distributed teams is a plus.

Nice to Have

• Experience supporting ERP systems within an IT, software development, or data systems environment.
• Functional experience with logistics, inventory, and warehouse operations, including:
• Picking and packing processes
• Product setup and maintenance
• Warehouse configuration
• Shipping workflows