Shooting Center Lead

Purpose of Position

The Shooting Center Lead supports the daily operations of the Shooting Center by providing on-shift leadership, customer service, and safety oversight. This role assists the Shooting Center Manager by serving as a point of contact for staff and customers during assigned shifts, ensuring safe range operations, policy compliance, and an excellent customer experience.

This is a working lead position, responsible for leading by example while performing regular shooting center duties.

Essential Duties and Responsibilities

Operational & Floor Leadership

• Serve as the acting on-duty lead during assigned shifts in the absence of the Shooting Center Manager
• Support opening and closing procedures as delegated
• Monitor daily shooting range activity to ensure safe, efficient, and customer-focused operations
• Assist with lane management, rentals, and range flow to maximize utilization and customer experience

Safety & Compliance

• Enforce all shooting range safety rules and company policies consistently
• Assist with ensuring compliance with all ATF, federal, state, and company regulations
• Monitor range conditions, equipment, and customer behavior to proactively address safety concerns
• Report incidents, accidents, or compliance concerns promptly to the Manager

Customer Experience

• Provide knowledgeable, professional, and friendly service to all shooting center customers
• Assist with memberships, rentals, training sessions, and events
• Address routine customer questions or concerns and escalate issues as appropriate
• Promote a welcoming, inclusive, and safety-focused environment

Team Support

• Provide day-to-day guidance and support to Shooting Center team members
• Assist with training new hires on range procedures, safety practices, and customer service expectations
• Support task delegation and coverage during peak times
• Model professionalism, accountability, and adherence to company standards

Facility & Merchandise Support

• Assist with maintaining a clean, safe, and organized shooting range and retail areas
• Monitor inventory levels and notify Manager of supply or equipment needs
• Ensure merchandise, rentals, and range areas meet company presentation standards

Administrative Support

• Assist with completing required checklists, logs, and daily operational paperwork
• Communicate shift updates, issues, and handoffs clearly to the Manager
• Perform other duties as assigned in support of Shooting Center operations

Qualifications

• Strong working knowledge of firearms safety and shooting range operations
• Excellent customer service and communication skills
• Ability to remain calm, professional, and decisive in fast-paced or safety-sensitive situations
• Basic math, problem-solving, and organizational skills
• Ability to work independently while supporting team priorities
• Comfortable providing peer guidance without formal disciplinary authority

Education & Experience

• High school diploma or equivalent required
• Prior experience in a shooting range, firearms retail, outdoor sports, or related environment preferred
• Previous experience as a trainer, key holder, or team lead preferred but not required

Certificates, Licenses, Registrations

• Must be eligible to work around firearms in accordance with federal and state regulations
• Required certifications or training must be obtained as directed by the Company

Supervisory Responsibilities

• This position does not have direct disciplinary authority
• Provides day-to-day guidance, training support, and task direction during shifts

Work Environment / Physical Demands

• Moderately active environment requiring standing, walking, and moving throughout shifts
• Regular exposure to moderate to high noise levels associated with shooting range operations
• Ability to lift up to 50 pounds
• Requires visual acuity, manual dexterity, and the ability to react quickly to safety situations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Scheduling Expectations

• Hours may include evenings, weekends, and holidays based on business needs
• Flexible schedule required to support peak operating times