Patient Care Coordinator
About Our Practice
Greenberg Cosmetic Surgery is a premier cosmetic surgery practice dedicated to enhancing the confidence and well-being of its patients through personalized care and innovative treatments. We specialize in discerning, world class aesthetic care delivered in a full-service, luxury environment. With a reputation for excellence, Greenberg Cosmetic Surgery offers a wide range of surgical and non-surgical procedures in a state-of-the-art facility. The practice is committed to maintaining the highest standards of patient care and satisfaction. Our board-certified surgeons and specialists provide a refined, personalized experience for patients seeking the very best in surgical and non-surgical enhancement. We are seeking an exceptional Patient Coordinator who embodies sophistication, warmth, and meticulous professionalism.
About the Role
As our Patient Coordinator, you will curate a seamless, elevated experience for each patient - from initial consultation to final pre-operative operative visit. You will blend hospitality with clinical coordination, guiding patients with poise, confidence, and discretion. This role is ideal for someone with proven experience in a luxury medical setting who delivers white glove service utilizing exceptional communication skills.
Key Responsibilities
- Serve as the primary concierge for surgical patient communications
- Welcome patients with a polished, upscale service approach that reflects our brand values
- Educate patients on procedures, recovery timelines, and surgeon recommendations with clarity and confidence
- Arrange pre-operative dates, pre-surgical clearances, and surgery dates
- Present customized plans, review pricing and financing options with sensitivity and professionalism
- Ensure all medical documentation and consents are impeccably prepared and organized
- Manage the patient journey, anticipating needs and ensuring they feel supported every step of the way
- Collaborate closely with surgeons, physician assistants and clinical providers to ensure a smooth and luxurious experience
- Assist with curated patient content such as testimonials, photography coordination, and VIP follow-up
Qualifications
- Experience in luxury plastic surgery, dermatology, aesthetics, or a premium hospitality environment (3+ years preferred)
- Exceptional communication skills with a calm, polished, and refined presence
- Outstanding organizational skills and unwavering attention to detail
- Confidence guiding patients through procedure options, pricing, and scheduling
- Ability to maintain confidentiality and discretion at all times
- Proficiency with EMR/EHR systems, scheduling software, and Microsoft Office
- Bilingual (English/Spanish) highly preferred for elevated guest experience
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
- A collaborative and innovative work environment.
- The chance to work with a leading brand in the luxury aesthetic space