Customer Service Manager

Our client is a well‑established B2B organization seeking an experienced on‑site professional to support and coordinate sales operations within a structured, relationship‑driven environment. This role partners closely with sales leadership and internal stakeholders to ensure smooth execution of processes, reporting, and customer engagement. This is a Monday–Friday, 100% on‑site position.

Key Responsibilities

• Support day‑to‑day execution of sales and customer-related workflows
• Serve as a point of coordination across sales, operations, and internal teams
• Assist with oversight of sales activities, reporting, and process adherence
• Partner with senior sales leaders on workflow optimization and performance tracking
• Support onboarding, training, and ongoing guidance for sales team members as needed
• Contribute to planning and follow‑up related to trade show participation and customer events

Required Qualifications

• B2B experience is required
• SAP experience is required
• Background working closely xywuqvp with an inside sales environment (relationship-based; no cold calling)
• Strong organizational and communication skills
• Comfortable working in a fully on‑site environment

Preferred / Nice‑to‑Have

• Salesforce or CRM experience
• Experience supporting sales operations, order management, or customer-facing teams