Delaware Park Casino & Racing is looking for Director of Casino Marketing in Wilmington, DE.
This local job opportunity with ID 3644872390 is live since 2026-04-21 01:55:55.
JOB RESPONSIBILITIES: * Responsible for the payroll, supervision, hiring, training, scheduling of the Player's Club, Platinum Services, Player Development & Promotions & Special Events staff and the gift shop. * Responsible for providing the execution of service excellence in all areas of oversight, at all times. * Acts as a role model and coaches while developing team members using a consistent, approachable demeanor and clearly articulating expectations. * Ensures adherence to department & company procedures and compliance with Delaware Lottery Rules and Regulations, and other regulations as required. * Responsible for handling sensitive information in the overall operation of all departments. * Development of all Managers, Executive Hosts, Supervisors and Representatives to meet the standards and expectations of company mandated service standards. * Listens, evaluates and responds to all guest complaints and inquiries and exercises good judgment in the resolution of all. * In conjunction with the Vice President of Marketing, consistently updates and analyzes guest satisfaction surveys to identify ways to enhance the overall guest experience and eliminate barriers to service. * Address and resolve all guest issues with tact and care in accordance with department policies, procedures and recommendations. * Develop and implement employee-based service programs that generate fun and anticipation for front line team members to drive strong email capture and better guest satisfaction survey scores. * Maintain professionalism and confidentiality at all times when working with other team members and guests. * Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up. * Communicate (both written and verbal) with all related departments regarding special events, promotions and marketing calendar programming. * Assists staff at all events, promotions, drawings and tournaments. * Maintains oversight of the Player Rewards Store and Gift Shop. Including but not limited to, staffing, product inventory and sales. * Execution and maintenance of the Executive Host incentive plan in conjunction with Planning & Analysis and Vice President of Marketing. * Adheres to the approved Marketing budget at all times and assists in the pre and post analysis for events, promotions, drawings and tournaments. * Performs all other duties as assigned. JOB REQUIREMENTS: * College Degree required * A minimum of five (5) years of related Casino Marketing experience required * Must be able to successfully complete the background check and licensing process, required by the Delaware State Lottery. * Strong organizational, verbal and written communication skills required. * Must possess strong leadership, interpersonal and customer relations skills. * Knowledge of MS Office, Casino Marketplace and PKMS preferred. * Ability to work directly supervised, independently with minimal supervision and collaboratively in groups. * Maintains confidentiality with regards to employee concerns and sensitive department information. * Must be able to work a flexible schedule according to business needs, including nights, weekends and holidays. * Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance. * Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty. Powered by JazzHR PI30738ca4884a-29400-40213627
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