Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a results-driven Sales Growth Specialist to accelerate customer acquisition and revenue within our telecom campaign. This role is ideal for a strategic seller who thrives on identifying opportunities, driving conversions, and contributing directly to business growth. You’ll play a key role in expanding our customer base by delivering tailored connectivity solutions and maximizing every interaction.

As a Sales Growth Specialist, you will engage with customers to understand their connectivity needs and position internet, TV, and phone solutions that deliver real value. You will focus on revenue generation through consultative selling, upselling, and cross-selling while maintaining a high-quality customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Drive revenue growth through proactive customer engagement and sales conversion
• Identify customer needs and recommend tailored telecom solutions and bundles
• Clearly communicate product benefits, pricing, and promotional offers
• Use strategic questioning to uncover upsell and cross-sell opportunities
• Overcome objections confidently and close sales effectively
• Meet or exceed sales KPIs, including conversion rate and revenue targets
• Maintain accurate records of customer interactions and sales outcomes
• Navigate multiple systems efficiently during live customer interactions
• Ensure compliance with company policies, scripts, and quality standards
• Contribute to a high-performance, target-driven team environment

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma or equivalent
• Minimum 1 year of experience in sales or a customer-facing role
• Strong sales mindset with a passion for achieving targets
• Excellent communication and interpersonal skills
• Ability to multitask across systems while engaging customers
• Basic computer proficiency and typing accuracy (20+ WPM)
• Ability to work in a fast-paced, performance-driven environment
• Reliable attendance and schedule adherence
• Must be authorized to work in the U.S.