Major Accounts Lead

Company Overview: MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.

Position Summary:

The Majors Lead is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for retail wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements
• Monitor workflow and delegate assignments to maintain department efficiency and fulfillment timelines
• Assist with movement of merchandise and materials through each area of responsibility
• Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle
• Use computers, mobile devices, and manual tracking to document and report order activity and performance data
• Monitor supply and equipment needs and report volumes as necessary
• Promote adherence to safety procedures, company policies, and respectful workplace behavior

Team Leader Required Skills

• Be aware of any issues or conflicts that arise within the team and communicate to Supervisor to address performance concerns through coaching and mentoring
• Ensure that teamwork is being adhered to by setting the example
• Exhibit organizational and time management skills by responding to emails promptly; addressing concerns promptly; and meeting deadlines set by the Supervisor or Manager of the department
• Ability to work under pressure and handle stressful situations with composure
• Aid supervisor in identifying high potential employees for future career growth

Education and Experience:

• High school diploma or GED.
• Previous experience as a Warehouse Associate, either internally or with prior companies

Special Requirements:

• Ability to work occasional overtime and weekend work as required to meet business needs
• Ability to work in an open warehouse environment

Knowledge, Skills, and Abilities:

• Strong organizational and multitasking abilities
• Capable of handling and processing large, complex workloads
• Able to maintain productivity and accuracy under time constraints
• Flexible and adaptable to shifting priorities and volume
• Able to work independently with limited supervision
• High attention to detail in reading, sorting, and recording data
• Intermediate computer proficiency, including spreadsheets and email
• Proactive in improving processes and standards
• Strong communication and collaboration skills
• Professional and composed under pressure
• Maintains a clean and orderly work environment
• Good penmanship and reliable attendance

Equipment Used:

• Computer, mobile devices, printer, telephone, photocopier, fax machine, scanner, calculator
• Software: Microsoft Outlook, Word, Excel, Internet Browsers
• Pallet jack, various hand and power tools
• Safety Equipment: Safety shoes

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
• Exerts up to 50 pounds of force often, and/or up to 100 pounds of force occasionally or constantly to move objects.
• Close mental and visual attention needed to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and/or data entry.

Environmental Conditions:

• Work is performed in both an office and warehouse environment with exposure to temperature changes and noise

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401K Retirement Savings + Company Match
• Paid Vacation, PTO and Holidays
• Company sponsored life insurance and LTD
• Health Savings Account + Company Match
• Generous Employee Discount
• Verizon Discount
• Referral Bonus Program
• Opportunities for professional development and career advancement

MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.