Patient Care Coordinator

Job Order: Patient Care Coordinator (PCC)

Location: Walnut Creek, CA 94598

Schedule: Part-Time (Transitioning to Full-Time in July)

Hours: 3 days/week, 8:30 AM - 1:30 PM (flexible days)

Pay Rate: $30-$35/hour

Position Overview

We are seeking an energetic, personable, and customer-service-driven Patient Care Coordinator (PCC) to join a collaborative and growing medical team in Walnut Creek. This role will begin as part-time with a clear pathway to full-time hours in July as clinic volume increases.

The PCC plays a vital role in supporting both physicians and clinical staff, ensuring seamless coordination of patient care and daily operations. This is primarily an administrative position; however, flexibility is key, as the PCC may assist with back-office clinical responsibilities when needed.

Team Structure

Each physician is supported by:

• 1 Medical Assistant (MA)
• 1 Patient Care Coordinator (PCC)

This team-based model ensures high-quality patient care, efficient communication, and smooth clinic operations.

Key Responsibilities

• Provide administrative support to physicians and Medical Assistants
• Coordinate communication between patients, providers, hospitals, and external partners
• Handle prior authorizations (including urgent/stat requests) daily - must be comfortable managing this independently
• Monitor and respond to physician communications (messaging/text platforms)
• Manage scheduling requests from referring providers
• Conduct patient outreach for follow-ups and appointment coordination
• Track and manage tasks using internal systems
• Maintain detailed documentation for continuity of care
• Draft and send professional communications (emails, messages, etc.)
• Support clinic workflow and assist MAs with:
• Rooming patients
• Charting
• Procedural support
• Utilize EMR systems and clinic technologies efficiently

Qualifications

Required Skills & Attributes:

• Strong patient-service mindset and professionalism
• Excellent communication and interpersonal skills
• Highly organized with the ability to multitask effectively
• Comfortable working in a fast-paced, team-oriented environment
• Confident communicating with physicians, patients, and vendors
• Proactive, adaptable, and eager to learn
• Ability to compose professional emails
• Prior authorization experience is REQUIRED, with the ability to manage requests confidently and independently

Preferred Experience:

• Medical office or healthcare front-office experience
• Familiarity with EMR systems

Education/Certifications:

• Not required; healthcare-related certifications are a plus

Compensation & Benefits

• $30-$35/hour
• 3 weeks PTO
• Medical benefits available after 90 days
• 401(k) with 3% employer match

Growth Opportunity

This position is expected to transition to full-time in July as patient volume increases, offering long-term growth within the organization.

Culture & Environment

This team prioritizes:

• Collaboration and open communication
• Continuous learning and professional development
• Inclusive team input on clinic operations and patient care

Why Join?

This is an excellent opportunity for someone who enjoys working with people, staying organized, and contributing to a supportive and growing healthcare team. The role offers both immediate impact and future growth potential.