Patient Coordinator

Job Title: Patient Coordinator - Arabic Fluency

Location: New York, NY (Onsite)

Shift: Monday - Friday, 9:00 AM - 5:00 PM (EST)

Pay Range: $28 - $39 per hour

Job Summary

We are seeking a Patient Coordinator to serve as the primary point of contact for international patients receiving care. This role involves managing the full patient journey-from initial inquiry and medical record review to coordinating services, facilitating communication with healthcare providers, and ensuring seamless follow-up after treatment.

The ideal candidate will provide personalized support, assist with logistical arrangements, and deliver a high level of service in a culturally sensitive manner to patients and their families.

Key Responsibilities

• Act as the main liaison between patients, physicians, and hospital departments throughout the care process
• Coordinate physician appointments and develop care plans based on patient needs
• Communicate treatment plans, cost estimates, and administrative details to patients and families
• Arrange travel, accommodation, and transportation logistics for international patients
• Provide on-site support, including patient orientation and assistance during visits
• Offer real-time Arabic-English interpretation during appointments and hospital services
• Maintain accurate and up-to-date patient records and documentation
• Address patient concerns and ensure timely resolution through coordination with internal teams
• Manage post-care follow-up, including communication after patients return home
• Provide updates to financial guarantors such as embassies or insurance providers
• Participate in daily team huddles and support departmental initiatives, including marketing activities

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, International Relations, or a related field
• 3-5 years of experience in patient services, healthcare, hospitality, or a related field with direct client interaction
• Fluency in Arabic and English (spoken and written)
• Strong interpersonal, communication, and organizational skills
• Ability to work effectively in a multicultural and fast-paced environment

Preferred Qualifications

• Medical interpretation certification (Arabic) or completion of 40+ hours of interpreter training
• Experience supporting international patients or working in a cross-cultural healthcare setting

What We're Looking For

• Strong attention to detail and ability to manage multiple priorities
• A patient-focused mindset with excellent problem-solving skills
• Professionalism and cultural sensitivity when working with diverse populations

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.