Digital Relationship Manager

Sinclair Digital Group is seeking a strategic and performance-driven Digital Relationship Manager to oversee and retain a dedicated portfolio of digital clients post-sale. This role is responsible for managing accounts end-to-end from onboarding through renewal with a strong emphasis on client retention, campaign optimization, and long-term growth.

The Digital Relationship Manager operates with a high degree of independence, serving as the primary point of contact and strategic advisor once a deal is closed. Success in this role requires proactive thinking, data-driven decision-making, and the ability to anticipate client needs while delivering exceptional service and measurable results.

Primary Responsibilities:

• Book of Business Ownership: Independently manage a portfolio of digital clients post-sale, serving as the primary contact and strategic lead throughout the lifecycle of each partnership.

• Client Retention Strategy: Develop and execute proactive retention plans rooted in performance insights, forward-looking strategy, and consistent communication. Identify risks early and implement thoughtful solutions to strengthen long-term partnerships.

• Campaign Oversight & Optimization: Monitor and evaluate digital campaign performance across channels including SEM, Paid Social, OTT/CTV, and programmatic. Conduct regular audits and deliver data-driven optimization strategies to improve results and maximize return on investment.

• Business Reviews & Strategic Planning: Lead recurring business reviews focused on performance insights, strategic recommendations, and future growth opportunities to ensure continued alignment and success.

• Problem Resolution & Risk Mitigation: Anticipate challenges, troubleshoot effectively, and coordinate cross-functionally to ensure seamless campaign execution and client satisfaction.

• Client Education & Thought Leadership: Serve as a trusted advisor by sharing industry trends, platform innovations, and best practices that position clients for sustained digital success.

• Portfolio Growth & Expansion: Identify opportunities to deepen client investment and expand solutions through strategic performance improvements, data insights, and consultative recommendations that drive measurable business impact.

Qualifications:

• 3+ years of experience in digital marketing, account management, or client strategy
• Strong working knowledge of SEM, Paid Social, OTT/CTV, and performance-based digital advertising
• Demonstrated success retaining and growing client relationships
• Ability to analyze performance data and translate insights into actionable strategy
• Highly organized and capable of managing multiple accounts independently
• Exceptional written and verbal communication skills
• Strategic, forward-thinking, and solutions-oriented mindset

Preferred Qualifications:

• College Degree
• Experience with platforms such as Google Ads, Meta Ads Manager, and programmatic DSPs
• Experience with Salesforce or similar CRM systems
• Background in agency, media, or AdTech environments

This position is hybrid for candidates located in Maryland, Las Vegas, Seattle, or Lafayette, and open to remote candidates in other locations.

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.