Patient Access Services Team Lead (Outpatient)

The Patient Access Services Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative - Team Lead assists the supervisor with the internal management of the team. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services.

Entity: Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC002342 CHSCorp - Outpatient Registration

Pay Rate Type: Hourly

Pay Grade: Health-22

Scheduled Weekly Hours: 40

Work Shift: This role facilitates timely completion of the front end registration process and work closely with physicians and nurses to provide optimal quality care to patients.

The Patient Access Services Representative - Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs.

This position assists in collecting copayments and deductibles, and solves basic billing inquiries.

The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities highly preferred. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. A certified typing test must be presented at time of interview. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling); or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.

Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners.

Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.