Customer Service Coordinator

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MV Transportation is seeking aCustomer Service Coordinatorto ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations.

Job Responsibilities:

Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client.
• Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided.
• Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.
• Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.
• Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function.
• Manage proper reporting and correspondence for "no show read more