Account Services Coordinator

Join a collaborative and fast-paced team focused on delivering high-quality support within medical receivables and case management. The Account Services Coordinator partners closely with healthcare providers to manage data, ensure compliance, and deliver “white glove” service to both internal and external stakeholders.

This role is ideal for someone who thrives in a detail-oriented environment, enjoys multitasking, and values strong communication and relationship-building.

Case Management & Data Support

• Perform accurate and timely data entry to support provider case servicing
• Maintain and update provider portfolios across multiple systems
• Conduct external research using databases to gather and verify case information

Provider & Partner Communication

• Manage high-touch (“white glove”) email communications with providers and partners
• Coordinate with provider partnerships to ensure case compliance and service standards are met
• Communicate regularly with internal teams, including sales, customer success, and servicing leadership

Team & Operational Support

• Provide day-to-day support to the Account Services Coordinator Lead
• Assist with audits, special projects, and cross-team collaboration (including Customer Success and Servicing teams)
• Participate in company compliance audits and ensure adherence to HIPAA and internal standards

Reporting & Continuous Improvement

• Support weekly audit tracking and monthly team reporting
• Participate in regular team meetings and performance discussions
• Contribute to process improvements and ad hoc initiatives as needed

• Strong organizational and time management skills with the ability to handle multiple priorities
• High attention to detail and commitment to accuracy
• Critical thinking and problem-solving abilities
• Excellent written and verbal communication skills
• Strong interpersonal skills with a team-oriented mindset
• Proficiency in Microsoft Office Suite and Teams
• Adaptability in a fast-paced, evolving environment
• Bilingual in Spanish is a plus

• Bachelor’s degree preferred (Business, Finance, Legal, Economics or related field)
• 1+ year of experience in the legal industry (personal injury litigation preferred)
• Experience with medical receivables or healthcare-related data is a plus
• Strong customer service background required

• Opportunity to work closely with healthcare providers and legal partners
• Collaborative, team-focused environment
• Exposure to compliance, case management, and operational processes
• Growth potential within a specialized and expanding team