Service Delivery Manager Jobs

The Service Delivery Manager serves as the Contractor's contract manager and primary authorized interface with the Government Contracting Officer (CO) and Contracting Officer's Representative (COR). This Key Personnel position is responsible for managing, monitoring, and directing contract performance and staff to consistently deliver service quality against all IT Service Management (ITSM) requirements for the National Labor Relations Board's Office of the Chief Information Officer (OCIO).

Primary Responsibilities

• Contract and Service Delivery Management
• Service Desk Oversight
• Staff and Resource Management
• Reporting and Documentation
• Asset Management
• Quality and Customer Experience

Requirements

• Minimum Qualifications
• Technical Skills
• Preferred Qualifications
• Security Requirements

Benefits

Medical, dental, vision, disability, and life insurance, Flexible Spending Accounts, 401(k), PTO, Tuition reimbursement, Paid federal holidays

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Posted Salary Range USD $118,000.00 - USD $145,000.00 /Yr.