Collections Coordinator Lead

Collections Coordinator Lead
? Fully Remote | ? Full-Time (9:00am–5:30pm ET)

Lead, Coach, and Elevate a High-Impact Financial Operations Team

We’re seeking an experienced Collections Coordinator Lead to oversee daily operations, support team performance, and manage complex receivable and payoff workflows. In this role, you’ll combine hands-on account management with leadership responsibilities—guiding a team, driving quality, and ensuring smooth, compliant operations.

If you bring a background in collections, AR/AP, or financial operations and enjoy mentoring others while staying close to the work, this is a great opportunity to step into a visible, high-impact role.

Team Leadership & Workflow Oversight (20–30%)

• Provide day-to-day guidance, coaching, and support to team members
• Monitor productivity, accuracy, and adherence to established processes
• Assist with onboarding, training, and continuous improvement initiatives
• Help prioritize and allocate workflow to meet team goals

Account & Payoff Management (40–50%)

• Manage complex receivable accounts and payoff requests end-to-end
• Review balances, documentation, and settlement details for accuracy
• Partner with attorneys, law firms, and internal teams to ensure timely resolution

Client & Escalation Support (25–35%)

• Triage inbound calls and step in on escalated inquiries
• Provide clear, professional updates on account status and next steps
• Maintain consistent communication across email and internal platforms

Accounting & Operations Support (15–25%)

• Perform accounting-related tasks tied to receivables and payoff processing
• Support reconciliations and ensure financial accuracy across accounts

• Experience in AR/AP, collections, payoffs, or financial operations
• Proven ability to lead, coach, or mentor others (formally or informally)
• Strong written and verbal communication skills
• Ability to work independently and lead effectively in a remote environment
• Proficiency with Microsoft 365, Google Workspace, Slack, Box, and Outlook
• Beginner to intermediate Excel skills (basic formulas; pre-built sheets provided)

Nice to Have:

• Mortgage industry experience (strongly preferred)
• Experience with legal, medical, or personal injury collections
• Prior payoff processing experience
• Broader financial operations background

• A leadership role with both strategic and hands-on responsibilities
• Opportunity to shape team performance and process improvements
• A collaborative, remote-first environment with clear structure and goals

• $25–$35/hour
• 401(k) with 4% company match
• Competitive PTO + wellness day
• 12 weeks paid maternity leave
• Medical, dental, and vision coverage
• Company-provided equipment#INAPR2026