Executive Vice President (EVP) , Sales and Customer Experience

This executive leadership role is responsible for shaping and executing the enterprise-wide strategy for sales and customer experience across a national organization. You will oversee large-scale commercial and customer-facing teams while ensuring alignment between growth objectives, risk frameworks, and long-term value creation. The role sits at the intersection of sales transformation, customer experience innovation, and strategic executive leadership. You will act as a key architect of business strategy while also managing critical relationships with senior external partners and clients. A major focus of the role is delivering a seamless, technology-enabled customer journey across all touchpoints. This is a high-impact position requiring strong executive presence, strategic clarity, and the ability to lead transformation in a complex, data-driven environment.

Accountabilities:

• Define and execute the enterprise-wide sales and customer experience strategy aligned with corporate goals, risk appetite, and long-term value creation.
• Lead national Sales and Customer Experience organizations, ensuring consistent execution and a differentiated, high-quality customer journey across all touchpoints.
• Build and manage executive-level relationships with key customers, partners, and external stakeholders, including technology and platform vendors.
• Drive large-scale transformation initiatives across sales and customer experience, including digital enablement, workflow modernization, and data-driven operating models.
• Oversee customer-facing technology strategy, ensuring seamless integration of tools, processes, and experiences across the organization.
• Identify and develop new business opportunities, supporting growth across the full commercial lifecycle.
• Manage annual planning, budgeting, and cross-functional initiatives including compensation design, training, and marketing alignment.
• Champion automation and operational efficiency initiatives to improve scalability, reduce friction, and enhance customer outcomes.

Requirements:

• 15+ years of progressive leadership experience in enterprise sales, customer experience, or commercial strategy roles.
• Proven track record of leading large-scale organizations with full P&L responsibility.
• Strong experience developing and executing enterprise growth strategies in complex, regulated, or data-driven environments.
• Demonstrated ability to lead transformation initiatives involving sales operations, customer experience, and technology enablement.
• Exceptional leadership skills with experience coaching senior teams and influencing across executive-level stakeholders.
• Strong commercial acumen with understanding of pricing, risk considerations, and financial performance drivers.
• Outstanding communication and executive presence, with the ability to represent the organization externally at the highest level.
• Strong analytical, strategic thinking, and decision-making skills in fast-paced environments.

Benefits:

• Competitive base salary ranging from $300,000 to $350,000 annually.
• Eligibility for performance-based annual incentive compensation.
• Generous paid time off including up to 30 days annually, plus holidays and floating holidays.
• Comprehensive healthcare coverage including medical, dental, vision, and life insurance.
• 401(k) retirement plan with strong company match and immediate vesting.
• Employee Stock Purchase Plan (ESPP).
• Paid parental leave and family support benefits.
• Homebuyer assistance and financial support programs.
• Remote-first flexibility and access to additional wellness and development benefits.