Customer Account Associate - Neighborhood Grocery

Stouffers is looking for Customer Account Associate - Neighborhood Grocery in Arlington, VA.
This local job opportunity with ID 3653562966 is live since 2026-04-28 10:42:38.
Customer Account Associate - Neighborhood Grocery

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestl USA, we're all working towards the same goal to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity and responsibility to be there for every moment in our consumers' lives. Joining Nestl means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

The Customer Account Associate is a key member of the Customer Account team, providing support to the Account Director/Senior Manager, Customer Account Managers (CAM), and/or Senior Customer Account Specialists (SCAS). The Associate ensures alignment with the team they support and oversees systems administration to ensure smooth team operations. This role is responsible for important tactical work that will drive efficiencies within the account team(s) and NGT.

Organization: Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestl USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions) Team: C&S Customer Account Associate Division/Category Responsibilities: Wall to Wall, all Nestl USA Divisions/Categories Other: Position based in either the Arlington or Solon offices. Travel limited to team meetings or training Position Responsibilities

Specific scope will be defined by your Account Leader.

Customer Account Associate

• Responsible for delivering support to help achieve annual sales targets, drive profitable sales, and share growth
• Assist Team with item setup, including entering relevant data into forms and/or systems
• Manage contract data entry and updates across portals, customer forms in support of all contract/contract changes in customer systems; confirm dates, lead times, and amounts, and review details with the Account Manager
• Responsible for automated customer reports (forecast details report, C&S in-full report, C&S inventory details report, impaired scorecards, invoice by item report, and C&S 'All Items' in distribution list)
• Responsible for tracking new item set ups, big bets, other ad hoc tracking & monitoring activities
• Manage sample ordering process and track sample inventory
• Organize team meetings and improve efficiency and support strategy for large-scale planning and joint business initiatives
• Gather ad tracking via Numerator and compile digital product and ad images
• Responsible for NRS communication & activities as guided by National Account Managers (sell sheets/booking sheets, etc.)
• Attend internal business meetings & customer meetings (as opportunities arise).
• Assist with Ad Hoc requests (planning session deck preparation)

Right People, Right Place: Talent Development

Own personal development through adoption of capability tools and participation in career development programs

Develop critical behaviors (Ways of Winning) through robust PDP process

Develop Valued Capabilities

Build proficiency in the C&S, NGT and (where applicable) Retailer systems, reporting tools, and core workflows to enable efficient support of the team

Apply ongoing coaching and learning to strengthen skillset and support continuous performance growth

Integrated Approach: Team & Cross-Functional Communication

Actively ensure timely & effective communication with internal partners Leaders, CAMs, SCASs, Field Execution Teams (Nestl Retail Sales & Distributor Team), etc.

Required Skills and Experience

Bachelor's degree preferred, or 12 years of relevant work experience

Previous experience in an administrative or support role is preferred

Excellent attention to detail and accuracy

Proficient in Microsoft Office Suite (Teams, Word, Excel, PowerPoint)

Familiarity with SharePoint and other collaboration tools is a plus

Ability to work independently and prioritize tasks effectively

Strong communication and interpersonal skills

Strong organizational and time management skills are essential

Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising is preferred

The approximate target compensation range for this role is $60K to $75K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Nestl offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestl Careers

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home. The Nestl Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 398553

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