Student Intern - Customer Service

Functional Title: Student Intern - Customer Service

Recruitment Category Type: Student Intern

Functional Category: Student Intern

Grade: GS.01

FLSA Status: Non-Exempt

Requisition Number: SI26-005

Number of Vacancies: 2

Job Level: Staff

Job Code: N/A

Job Description Summary

Organization Name: Department Office

Reports to: Customer Service Director

Full or Part Time: Full Time

If Part Time how many hours per week

Regular or Temporary: Temporary

Position End Date (if temporary): 08/07/2026

Work Schedule: Monday Friday, 8am-5pm June 1 August 7, 2026

Position Location: Laurel

Position Summary Information

General Summary: The Student Intern Customer Service, will contribute to refining internal procedures, strengthening training resources, and ensuring that customer service teams properly equipped.

Essential Functions: Review and update internal operating procedures to improve efficiency and consistency. Edit and enhance knowledgebase articles to ensure accuracy, clarity, and accessibility. Assist in developing and refining training materials for customer service staff. Collaborate with team members to identify gaps in documentation and propose improvements. Conduct research on best practices in customer service and apply findings to internal resources. Provide feedback on workflow processes and suggest enhancements to improve customer experience. Participate in team meetings and contribute to discussions on service quality and process improvement.

Other Functions: Perform other related duties as assigned.

Work Environment And Physical Demands: Work is performed in a business casual work environment.

Required Knowledge, Skills, And Abilities: Strong written and verbal communication skills. Ability to review and edit documents with attention to detail. Basic understanding of customer service principles and processes. Proficiency with Microsoft Office Suite or similar productivity tools. Organizational and time-management skills to handle multiple tasks. Ability to work independently and collaboratively in a team environment. Problem-solving and critical-thinking abilities. Willingness to learn quickly and adapt to new systems or procedures.

Minimum Education, Experience Requirements: College student interested in customer service principals and processes

Additional Requirements: Professional demeanor and reliability in meeting deadlines and responsibilities. Flexibility to adapt to changing priorities and tasks as assigned. Willingness to participate in training sessions and team meetings

Preferences: Coursework or interest in business, communications, customer service, or related fields preferred

Salary: Commensurate with education and experience

Posting Detail Information

EEO Statement: AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date

Open Until Filled: Yes

Special Instructions to Applicants

Additional Information: All applicants selected will be subject to drug screening and a background check/verification. A recent college transcript must be uploaded with employment application in order to be given consideration for an internship position.