Customer Service Manager/ Director
We are seeking a Customer Service Manager/Director to lead a dedicated team and continue a legacy of outstanding client service. We are specifically looking for Management from a Distribution background.
In this role, you will:
Set and execute the strategic vision for the Customer Service department
Lead, mentor, and develop a large, diverse team (including supervisors and representatives)
Drive performance through clear goals, KPIs, coaching, and performance reviews
Partner closely with operations, logistics, and sales teams to ensure seamless service delivery
Lead hiring, onboarding, and training for the department
What were looking for:
Bachelors degree in business administration or related field strongly preferred
Minimum 8 years of customer service experience, including 5+ years in a leadership/management role
Experience in a distribution or similar environment where coordination with warehouse, drivers, and sales is critical
Proven ability to set strategy and use metrics/KPIs to measure success and identify improvement areas
Strong leadership, coaching, and decision-making skills
Excellent verbal and written communication skills
If you are passionate about delivering exceptional customer experiences, developing high-performing teams, and driving operational excellence, wed like to hear from you.
Benefits include: Medical, Dental, Vision, 401K matching, PTO, Tuition reimbursement
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements