Sr. Manager, Change Management and Associate Engagement

As the Sr. Manager, Change Management and Communications you will be responsible for supporting and facilitating the creation and execution of change management and communication strategies for several high-priority HR initiatives globally. The ideal candidate brings experience in managing technology, people and process changes through creative and operational engagement strategies that drive awareness, reduce risk to the business, facilitate buy-in and generate excitement across key stakeholders. The ideal candidate brings deep knowledge for communications and change management best practices as well as a collaborative work style that thrives in a fast-paced and rapidly changing environment.

Education and Experience Required

Bachelor's degree required; graduate degree preferred in Communications, Marketing, Organizational Development, Business Management, or Related Field

Minimum of six years of experience supporting or leading change management, communications, employee engagement

Experience influencing business leaders, providing communication and change management support

Preferred

Strong writer and copy editor, translating complex or technical information into a digestible narrative

Ability to create visual materials, on brand and designed to engage associates

Strong facilitation, presentation, and influencing skills to drive productive outcomes

Expertise in performing change diagnostic work and needs assessments

Strong program and project management skills essential, including the knowledge of the project lifecycle phases

Core Work Activities

Design and execute effective communication and change management strategies that reduce risks, inform and inspire and drive adoption of new processes, technologies and/or behaviors

Manage multiple priorities on time in a fast-paced, rapidly evolving work environment

Lead the execution of key change management deliverables including focus groups and insights gathering, impact assessments, risk analysis, stakeholder analysis and more

Lead the creation, review and distribution of internal communications and engagement tactics including presentations and talking points, direct email, webinar development and execution, creative content and videos, intranet UI, and more

Partner with HR teams to measure success in support of full life-cycle deployment efforts as well as ad-hoc projects - from assessment to implementation to sustainment

Identify and resolve issues and risks, provide timely updates to leadership

Provide input to ensure learning programs, training, and support materials are effective

Manage senior level clients/stakeholders within and outside of HR to translate business needs into change and engagement solutions

Write and edit clear and concise communications; create visually appealing materials

Lead the creation and execution of key deliverables like:

o Communication and training strategy

o Change impact analyses and stakeholder assessments to determine change management needs for diverse audiences

o Deployment readiness checklists

o Creative materials videos, posters, graphics, flyers

o Facilitate meetings, reviews, and work collaboratively across the organization to produce effective results

o Measurement strategy to measure the effectiveness of change management and deployment efforts; set targets, track results and create plans to improve programs

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.