Customer Service Sales Representative

Our mission at ibex is your success!

ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

General duties include, but are not limited to, the following:

• Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
• Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
• Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
• Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.
• Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.

Basic qualifications include:

• Must be able to work anytime during the centers hours of operation.
• Experience in a customer focused role required
• Outstanding communication and listening skills
• Work independently and make solid decisions
• Energetic
• Professional
• High School degree or equivalent
• 18 years of age or older
• History of excellent work attendance
• Basic math skills, data entry skills and sales aptitude

Required experience and minimum requirements include:

• High school diploma or the equivalent.
• Basic computer skills.
• Typing speed of at least 25 words per minute.
• Ability to multi-task.
• Excellent verbal and written communication skills.
• Background and drug screens are required for this position.

ibex is an Equal Opportunity Employer