Auto Repair Manager

At The Frederick Auto Repair, we are preparing for an exciting renovation that will expand our shop to 11 fully upgraded bays, and we’re looking for a dynamic Manager who can assist with managing the location while helping to take our team to the next level. This role demands ownership and leadership, passion for customer service & sales, developing people, and setting the standard for quality and safety in a high-volume automotive repair environment. If you’re someone who can build trust quickly, communicate clearly, and confidently recommend needed services—this is your opportunity to grow with a company that values performance, teamwork, and customer experience.

What You’ll Bring (Soft Skills & Leadership Strengths)

• Strong leadership presence with the ability to develop, coach, and motivate technicians.
• Clear and confident communication, with polished communication skills, especially when guiding team members & customers through repairs, processes, or performance expectations.
• Problem-solving mindset with a calm, steady approach under pressure.
• Ability to build trust and credibility through technical expertise and hands-on support.
• High personal accountability with a commitment to safety, integrity, and quality.
• Team-first mentality with the ability to foster a positive, productive, and collaborative shop environment.
• Strong workflow awareness and the ability to identify bottlenecks, inefficiencies, and developmental opportunities.

Key Responsibilities

• Assist to lead and support technicians by assessing individual vehicle needs and guiding team members through repair steps when necessary.
• Interact with customers in a professional and knowledgeable manner, helping explain recommended services, diagnostic findings, and repair timelines.
• Provide clear, honest communication to customers regarding repair status, safety concerns, or additional work needed.
• Identify developmental opportunities in staff; provide coaching, feedback, and hands-on support to improve technical skill and confidence.
• Perform and oversee advanced diagnostics and complete repairs to ensure accuracy, quality, and efficiency.
• Perform quality control checks on all work; immediately notify management of exceptional or unsatisfactory workmanship.
• Ensure compliance with all standard operating procedures, guaranteeing consistent service quality and customer satisfaction.
• Assist with monitoring workflow processes, recommend improvements, and help drive productivity across all 11 bays.
• Model and enforce all safety, health, and environmental requirements, ensuring a safe and compliant workplace at all times.

Qualifications & Experience

• 5+ years of automotive repair experience
• Sales and/or service writer experience
• Previous leadership or mentorship experience preferred
• Strong understanding of shop safety standards
• Ability to work in a high-volume, fast-paced environment

Why Join Us?

• Newly renovated 11-bay shop with updated equipment
• Strong leadership support and growth opportunities
• A culture that values teamwork, integrity, and technician development
• Competitive pay and benefits packages