Coordinator Sales Support Quality
Hapag-Lloyd AG is looking for Coordinator Sales Support Quality in Atlanta, GA.
This local job opportunity with ID 3662800115 is live since 2026-05-04 14:28:34.
Job Description
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Quality Assurance Sales, you will drive customer performance, quality and satisfaction. In close alignment with sales execution and the customer service team you will develop true customer understanding and deliver solutions that meet and exceed our customer expectations. You will provide assistance to the outside sales force by directing peripheral sales activities to the appropriate person and quote rates to current and potential customers in accordance with company guidelines.
Responsibilities
Job Description
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Coordinator of Quality Assurance Sales, you will drive customer performance, quality and satisfaction. In close alignment with sales execution and the customer service team you will develop true customer understanding and deliver solutions that meet and exceed our customer expectations. You will provide assistance to the outside sales force by directing peripheral sales activities to the appropriate person and quote rates to current and potential customers in accordance with company guidelines.
Responsibilities
- Monitor and take action with customer disputes focusing on the root cause and the identification of solutions.
- Maintain tasks related to reporting FIS workflows, ICCL requirements, and Genesis.
- Improve rated shipment percentage utilizing reporting and other resources aligned with KPIs
- Initiate wavier requests related to RA errors.
- Directly prepare contracts and amendments for processing by the Hapag-Lloyd Global Sourcing (HLGS).
- Submit and check tariff filings and coordinates COD with CSB.
- Publish and file rates, service contracts and amendments as required by FMC regulations.
- Align, validate and audit contract results with the commercial team.
- Liaise with internal departments to resolve customer grievances.
- Support the E-Business / BA department regarding invoicing rate discrepancies, such as freight audit.
- Associate's degree and 2 years work-related experience in the Maritime Industry or the equivalent combination of education and experience preferred.
- Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
- Clarify shipping terms unique to a location.
- Knowledge of Hapag-Lloyd's shipping routes, ports, equipment, rates and services.
- Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers.
- Knowledge of the best mode of transportation for ground transport between the customer and terminals.
- Use questioning to identify specific problems and related information.
- Logically determine the approach to solving the immediate problem.
- Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
- This position is in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.