Marketing Strategy Consultant

Job Description:

• Map customer value and KPIs: Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
• Design multi-channel customer journeys: Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
• Own the ROI narrative: Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
• Drive retention and expansion: Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
• Facilitate strategic workshops: Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes
• Translate data into action: Turn customer data and campaign results into actionable insights and recommendations that optimize performance
• Contribute to scalable frameworks: Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
• Share knowledge with peers: Contribute best practices and learnings with fellow consultants to raise the bar for strategic delivery across the team
• Use AI to work smarter: Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance

Requirements:

• 4–6 years of experience in consulting, a digital agency, or a client-side marketing role (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist)
• Experience designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets)
• Demonstrated ability to build trusted relationships with VP and Director-level marketing stakeholders
• Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value
• Experience facilitating strategic workshops or planning sessions for enterprise stakeholders
• Fluency in English required

Benefits:

• Competitive medical, dental, and vision insurance options for you and your dependents
• Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with mental health and wellness resources
• Employer-subsidized life insurance as well as short-term and long-term disability
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development
• And more!