Senior Manager - End Point Digital Experience Team

Own and continuously improve caregiver digital experience across endpoint platforms (thin clients, thick clients, print, mobile, peripherals).Define and measure experience KPIs (performance, reliability, responsiveness, satisfaction).Leverage sentiment, satisfaction data, and experience analytics to prioritize engineering improvements.Design and operationalize endpoint telemetry and analytics to provide real-time and trend-based insights into performance, stability, and usage.Correlate telemetry signals (CPU, memory, latency, login times, app health) with caregiver experience and business impact.Build dashboards and executive-ready insights that translate technical data into clear outcomes and decisions.Use data to proactively identify degradation, experience risks, and optimization opportunities before they impact care.Engineer and support modern endpoint platforms including thin clients, thick clients, virtual desktops, and hybrid environments.Partner with software engineering teams to improve endpoint performance, reliability, and lifecycle automation.Lead continuous improvement of incident response, root cause analysis, and problem management for endpoint experience issues.Balance speed, quality, and safety in a highly available clinical environment.Serve as a technical leader and coach within Endpoint Services, elevating engineering rigor and experience thinking.Drive cross-functional alignment between IT, clinical operations, and business stakeholders.Help define and execute the long-term digital experience strategy for enterprise endpoints.Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering.Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).Health care benefits (medical, dental, vision)Paid time-off benefits (parental leave, vacations, holidays)Flexible working hours