Administrative Assistant / Dispatcher

Administrative Assistant / Dispatcher
Zeeland, MI
$40,000 - $60,000
Full-Time | Monday–Friday

A well-established contractor is seeking an organized and proactive Administrative Assistant / Dispatcher. This office has a close-knit, team-oriented environment, offering a “family feel” culture with a business casual dress code (jeans may be acceptable). This is a great opportunity for someone who enjoys coordinating schedules, keeping operations running smoothly, and working closely with field technicians.
Key Responsibilities:

• Coordinate and schedule service appointments based on customer needs and technician availability
• Dispatch technicians to job sites and adjust schedules as needed to keep work progressing efficiently
• Communicate with technicians via phone, text, and scheduling systems throughout the day
• Create and manage purchase orders (POs) for job-related materials, rentals, and equipment
• Track orders, ensure timely delivery, and monitor associated costs
• Generate and maintain work orders, including time and materials tracking
• Audit work orders to ensure accurate labor hours and materials are recorded
• Utilize ERP system to manage scheduling, POs, and job tracking

Qualifications:
Required:

• 1–2+ years of administrative experience supporting a team or multiple departments
• Experience working within an ERP system
• Strong organizational and time management skills
• Proficiency in Microsoft Office 365, especially Excel
• Ability to multitask and communicate effectively in a fast-paced environment

Preferred:

• Previous experience in dispatching or service coordination
• Background in HVAC, mechanical, or service-based industries
• Associate degree or relevant coursework