Senior Business Operations Analyst (HCA/DHI #10110901)

$24.16 - $36.24 Hourly

$50,248 - $75,372 Annually

This position is a Pay Band C6

Interviews are anticipated to be conducted within two weeks of closing date.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Senior Business Operations Analyst will:

• Oversee Division constituent complaints;
• Process Human Resources (HR) and administrative transactions timely and effectively;
• Ensure that Division staff receive administrative support and assistance with transactions that process through the Office of Human Resources (OHR).

The Senior Business Operations Analyst is responsible for:

• HR and personnel management functions, including recruitment and hiring workflows through Monday.com, position, and employee action processing;
• Providing ongoing Human Resource support for the division, tracking, and communicating HR action statuses to leadership;
• Serving as the primary liaison with Office of Human Resources (OHR) for staff transitions and hiring transactions;
• Providing essential administrative and operational support for the division by overseeing HR and administrative transactions, ensuring staff receive assistance with OHR processes, and managing office supplies and facility needs across all field locations;
• Supporting the development and execution of organizational and programmatic changes for Division of Health Improvement (DHI) and serving as a consultant to project teams and leadership;
• Managing reports, coordinating division-wide activities, and recommending actions or policy updates impacting staff and operations;
• Collaborating closely with managers across the Agency and Division to provide guidance, technical expertise, and strategic support, including direct support to Division leadership.

• Health Care Authority (HCA) employees;
• Applicants applying for positions;
• The public.

The Ideal Candidate is/ has:

• Highly organized and detail oriented;
• Solution focused with a continuous improvement mindset;
• Strong in judgment and discretion when handling confidential information;
• Proactive, reliable and able to anticipate HR needs;
• Comfortable learning new systems and enhancing existing processes;
• Proficient in HR systems and workflow platforms (Monday.com), applicant tracking systems, and payroll tools (SHARE);
• Knowledge of recruitment, hiring, payroll and personnel action processes;
• Able to demonstrate excellent written and verbal communication skills;
• Able to manage the completion of deadlines with accuracy and professionalism;
• Experienced in developing and/ or improving HR procedures, policies or automated workflows;
• Strong interpersonal skills and the ability to collaborate across divisions and with central HR partners.

Associate Degree in Business Administration, Public Administration, or Accounting and one (1) year of directly related job experience in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.

Must possess and maintain a valid driver's license.

Must obtain a Defensive Driving Certificate.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Do you know what Total Compensation is? Click here

Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

This position is not covered by a collective bargaining agreement.