Operations Associate

Position: Client Operations Center Associate

Location: Hanover, MD

Comp: $70K-$90K

Position Overview

The Client Operations Center Associate plays a critical role in launching and scaling a new warehouse operation focused on accuracy, timeliness, and customer value. This role is designed for individuals who take pride in their work, operate with a high level of ownership, and are motivated to continuously improve processes.

As part of a small, foundational team, you will be cross trained across all warehouse functions and will help establish the standards, workflows, and culture of the operation from day one.

Key Responsibilities

Receiving & Putaway

• Receive inbound materials using TWL warehouse management system
• Verify accuracy of shipments and perform system transactions
• Execute efficient and organized putaway

Order Fulfillment

• Pick, pack, and prepare orders with a focus on speed and accuracy
• Ensure all outbound shipments meet customer and quality requirements

Shipping

• Process and ship orders using designated systems and carriers
• Maintain on-time shipment performance

Inventory Control

• Perform cycle counts and inventory audits
• Investigate and resolve discrepancies
• Maintain accurate system and physical inventory

Warehouse Operations

• Maintain a clean, organized, and safe work environment
• Complete daily forklift inspections and operate equipment safely
• Support general warehouse upkeep and organization

Performance Expectations

• Achieve and maintain near 100% inventory and order accuracy
• Consistently meet or exceed on-time shipping and receiving targets
• Take ownership of errors and actively work toward root cause resolution
• Identify opportunities to improve efficiency, reduce cost, and streamline workflows

Continuous Improvement Culture

• Actively participate in Kaizen and Lean initiatives
• Contribute ideas to improve processes, reduce waste, and enhance productivity
• Help build scalable, repeatable processes from the ground up

Qualifications

Required:

• Warehouse, logistics, or operations experience preferred
• Strong attention to detail and accuracy
• Ability to learn and operate warehouse systems (TWL or similar WMS)
• Forklift experience or willingness to become certified
• Strong work ethic and accountability

Preferred:

• Experience with inventory control or cycle counting
• Familiarity with Lean, Kaizen, or process improvement concepts
• Experience in a startup or fast-paced operational environment

Why This Role

This is a unique opportunity to be part of the foundational team of a new Client Operations Center. You will work directly with leadership to build processes, establish standards, and create a high-performing operation from the ground up.