TMS Patient Coordinator at Kind Health Group

TMS Patient Care Coordinator Kind Health Group Kind Minds TMS San Diego, CA

Compensation: $22-$25/hour

About Us

Kind Minds TMS is a physician-led brain health practice specializing in advanced neuromodulation therapies-including our proprietary Kind One-Day TMS accelerated protocol. As a division of Kind Health Group, we operate on a concierge care model that combines clinical excellence with a deeply personalized patient experience, from first contact through long-term follow-up.

Position Overview

We're looking for a TMS Patient Care Coordinator who is equal parts relationship builder and systems thinker. This role sits at the heart of the patient journey-guiding individuals from initial inquiry through consultation, treatment, and beyond. You'll be responsible for delivering a concierge-level experience while also owning the data, outcomes tracking, and structured follow-up that make our program best-in-class.

This is not a typical medical coordinator role. You'll be the face of Kind Minds TMS to every patient we serve-someone who makes people feel genuinely cared for, while operating with the precision our clinical outcomes program requires.

Key Responsibilities:

Patient Experience & Coordination

• Serve as the primary point of contact for all TMS patients, delivering a warm, high-touch concierge experience
• Guide patients through the full journey: inquiry consultation treatment follow-up
• Build genuine, lasting relationships that inspire confidence and trust in our program

Lead Management & Conversion

• Respond promptly to inbound inquiries via phone, text, and web
• Educate prospective patients on TMS and our treatment protocols with clarity and empathy
• Coordinate physician consultations and maintain structured follow-up to nurture and convert leads

Treatment Coordination

• Schedule and coordinate TMS treatment days, including our accelerated One-Day protocol
• Prepare patients with clear pre-treatment expectations and logistical support
• Ensure a seamless, supportive in-office experience from arrival through completion

Follow-Up, Engagement & Outcomes Tracking

• Conduct post-treatment check-ins and maintain ongoing communication with patients
• Track and monitor patient progress over time, identifying trends and changes in outcomes
• Support long-term retention through maintenance programming and membership offerings

Data Management & Reporting

• Accurately document patient interactions, treatment milestones, and outcomes in the EMR
• Manage patient-reported outcome measures and maintain organized individual and program-level datasets
• Proactively identify gaps in follow-up or data collection and close them

Operations & Collaboration

• Partner closely with physicians, clinical staff, and leadership to ensure continuity of care
• Support workflow improvements and contribute to ongoing refinement of the patient experience

Qualifications

• Experience in patient coordination, healthcare operations, or a comparable role
• Background in behavioral health, psychiatry, or TMS preferred - familiarity with the patient population is a plus
• Strong interpersonal and communication skills-you know how to make people feel at ease
• Highly organized with exceptional attention to detail and consistent follow-through
• Comfortable managing both patient-facing responsibilities and structured data tracking
• Experience with EMR systems and/or data platforms preferred

Who You Are

• Warm, empathetic, and genuinely patient-focused-care is instinctive for you, not performative
• You take ownership of both the patient experience and the accuracy of the data behind it
• Detail-oriented, with the ability to manage multiple workflows without dropping the ball
• Proactive and systems-minded-you spot inefficiencies before they become problems
• Equally comfortable having a meaningful conversation with a patient and building a tracking spreadsheet

Why Join Us

• Be part of a pioneering TMS and brain health program with a proven, differentiated protocol
• Work alongside a physician-led team deeply invested in innovation and measurable outcomes
• Play a meaningful, visible role in transforming patients' mental health and quality of life
• Join a practice culture that values excellence, connection, and doing things the right way