Director of Business Development for Glenmeadow at Home

Director of Business Development for Glenmeadow at Home

Department: Glenmeadow at Home

Reports To: AVP of Health & Wellness

FLSA Status: Exempt, $83,000

Schedule: Full-time

Position Summary

The Director of Business Development for Glenmeadow at Home (GAH) leads the strategic growth, business development, and performance of Glenmeadow's private-pay home care program. This role combines entrepreneurial leadership and operational oversight to position GAH as a sustainable, competitive, mission-aligned service that supports aging in place across the Glenmeadow community.

The Director leads program growth, service design, financial performance, compliance, staffing infrastructure, and client experience. This role calls for a forward-thinking leader who will expand utilization, strengthen referral pipelines, and align GAH with Glenmeadow's broader strategic goals.

Essential Duties & Responsibilities

• Drive GAH growth by increasing utilization, revenue, and service reach.
• Develop referral and partnership strategies with marketing, sales, wellness, and leadership.
• Use market, client, and competitor insights to refine services, pricing, and expand service opportunities.
• Track growth KPIs and adjust strategy as needed.

Strategy & Collaboration

• Align GAH growth with Glenmeadow priorities through planning, budgeting, and forecasting.
• Provide data-informed insights on GAH's impact on aging in place, satisfaction, retention, and community value.

Operations & Performance

• Oversee daily operations to ensure reliable, high-quality, person-centered service.
• Build scalable workflows and accountability systems while balancing growth, quality, and staff sustainability.
• Own program performance and continuous improvement.

Financial Management

• Manage budgets, revenue targets, pricing, and expenses to support growth.
• Monitor utilization, labor costs, staffing efficiency, and margins; ensure accurate documentation, billing, and reporting.
• Provide regular financial and operational updates to senior leadership.

People Leadership

• Supervise operational leaders and administrative staff; build a scalable staffing model.
• Oversee hiring, onboarding, performance, and retention to support growth and service excellence.
• Promote professionalism, accountability, and continuous improvement.

Service Planning & Quality

• Oversee the GAH administrative team to ensure assessments, service plans, and care delivery meet safety, quality, and regulatory standards.
• Partner with nursing, wellness, and interdisciplinary teams to deliver integrated, person-centered services.
• Serve as the escalation point for complex cases affecting quality or satisfaction.

Compliance & Risk

• Ensure compliance with Massachusetts regulations, internal policies, and best practices; maintain inspection readiness.
• Oversee quality assurance, audits, corrective actions, and policy updates to support safe, compliant growth.

Client & Stakeholder Engagement

• Champion client and family experience; resolve escalated concerns with retention-focused problem solving.
• Strengthen GAH visibility and trust across Glenmeadow and through community partnerships and cross-department collaboration.

Qualifications

• Bachelor's degree in health care administration, business, nursing, social work, or related field required; Master's degree preferred.
• Minimum 5–7 years of leadership experience in home care, senior services, or health care operations.
• Demonstrated experience in program growth, operational leadership, or service line development
• Strong financial acumen, including budgeting and performance analysis.
• Knowledge of private-pay home care operations and regulatory requirements.
• Excellent strategic thinking, communication, and relationship-building skills.
• Proficiency with electronic health records, scheduling, and reporting systems.
• Clinical background (RN, CNA, or related licensure) preferred but not required.