1. Ensure all customers are happy, being listened to, receiving services specific for their needs, and services are of optimum quality.

1. Know, understand, and implement all policies and procedures of Emerge, Inc. and ensure they are implemented within the Team.
2. Supervisor of all staff on the Team. Responsible for staff scheduling, implementing all human resource actions consistent with Emerge policies, and personnel actions as necessary.
3. Work directly with customers at all living locations on the Team .regularly
4. Directly monitor and mentor the performance of all staff on the Team.
5. Ensure all staff on Team are trained in all required training at Emerge.
6. Directly interface with the accounting department of Emerge and obtain all necessary resources, including furniture, repairs, food, and household items, and supply documentation of purchases as needed by Emerge policy.
7. Ensure all attendance, timesheets, and other documentation, as indicated, is completed for service recipients of their team.
8. Ensure each customer has an IP, and BP, and NCP as indicated, that data is being collected following agency guidelines. Plans are being correctly implemented by all staff.
9. Coordinate meetings as necessary for individual annual meetings and or interim meetings.
10. Monitor the IP, including written documents and IPs on Maryland State Databases, and amend as necessary to ensure the IP meets the individual's needs.
11. Complete location quality reviews, including but not limited to: Fire drills, attendance sheets, activity log, menu’s, Mar’s, PMOF’s.
12. Ensure the water temperature in each home is within a regulatory standard.
13. Ensure all locations are clean and attractive and reflect the interests, preferences, and desires of the service recipients.
14. Ensure all customers attend all physician and other health professional appointments.
15. Ensure that all customer records, both location and main records, are current and complete, including but not limited to Annual Physical and Dentals.
16. Attend agency management meetings as indicated.
17. Stay within the budget for each location supervised.