HVAC Service Technician

CRAC Service Technician – NO TRAVEL

AboveAir Technologies – Frederick, MD

Company Overview

AboveAir Technologies, based in Frederick, Maryland, has been a leading provider of innovative indoor HVAC product solutions since 2003. With a state-of-the-art 90,000 sq. ft. manufacturing facility, AboveAir designs and deploys high-quality HVAC equipment tested and listed by Intertek (ETL), Inc. Our systems serve mission-critical environments nationwide, supporting a growing national network of sales representatives.

Position Overview

We’re looking for a knowledgeable and customer-focused CRAC/CRAH Service Technician to join our technical support team. This is a in office position with no travel required, ideal for an experienced technician who enjoys troubleshooting, guiding customers, and solving problems from a centralized support environment.

You’ll provide expert assistance for Computer Room Air Conditioners (CRAC) and Computer Room Air Handlers (CRAH), helping customers diagnose issues, interpret alarms, and navigate system operations.

Representative Support

· Provide phone-based technical support for CRAC/CRAH equipment, controls, and related systems

· Troubleshoot alarms, performance issues, and operational faults using customer-provided information

· Walk customers through corrective steps, maintenance procedures, and system checks

· Review system logs, sensor data, and controller behavior to identify root causes

· Document all support interactions, findings, and recommended actions

· Escalate complex or critical issues to engineering or field service teams when needed

· Assist with startup support, configuration guidance, and best-practice recommendations

· Maintain up-to-date knowledge of product lines, firmware updates, and industry standards

Cross-Functional Collaboration & Resolution

· Facilitate communication to support timely issue resolution in a very fast moving environment Escalate concerns appropriately while maintaining ownership of the customer experience

Customer Relationship Ownership

· Act as a trusted resource for customers and sales representatives Maintain long-term relationships through proactive communication and accountability Advocate internally to support timely resolution of customer needs

Qualifications

· 2+ years of experience working with CRAC/CRAH units, HVAC systems, or data center cooling equipment

· Strong understanding of refrigeration cycles, airflow management, and humidity control

· Ability to read and interpret wiring diagrams, control schematics, and technical manuals

· Excellent communication skills, especially in guiding customers step-by-step over the phone

· Strong diagnostic and problem-solving abilities

· Comfortable working in a structured, phone-support environment

· Bilingual abilities a plus.