Technical Support Specialist

Plustek Technology Inc Santa Fe Springs, CA Open
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Plustek Technology Inc is looking for Technical Support Specialist in Santa Fe Springs, CA.
This local job opportunity with ID 3697916563 is live since 2026-06-02 14:12:50.
Job Description
Job Description
Job Title: Technical Support Specialist

We are looking for a teammate in the Technical Support Specialist position who is a responsible, patient, and energetic technical problem solver. The primary role is to provide outstanding service and support to our customers.
Job Duties
  • To provide proactive technical support and services for customers who need assistance on all company products via telephone calls, email, live chat, and FAE ticketing systems;
  • To provide technical support services to enhance the company’s image and to satisfy customer needs;
  • To provide answers to customers by identifying problems, researching solutions, and guiding the client through corrective steps;
  • Work with clients remotely with or without remote assistance software;
  • To provide customer service includes product testing, RMA shipment delivery & tracking, evaluation delivery & return;
  • Collect field feedback and follow up issue tracking;
  • Co-work with the product team for issue tracking and follow-up;
  • Document solutions with FAQs and “How-To” documents;
  • Record each incident into the system and provide weekly and monthly reports;
  • Other tasks assigned
Requirements
  • Associate or bachelor’s degree or equivalent combination of training and experience
  • 2 - 3 years of Technical Support and related experiences
  • Familiar with Windows, Mac OSX, Android, and iOS
  • Experience in surveillance is a PLUS
  • Excellent phone, written, and oral communication skills
  • Motivated and a fast learner
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