Service Business Development Center Representative

Position Summary:

This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone ,email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must.

What We Offer:

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  Performance based pay with base compensation
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  401k
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  Health insurance
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  Paid vacation
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  Employee discounts
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  Cafeteria plan
• Monday-Friday work schedule (40hrs)

Essential Duties & Responsibilities:

• Manage high volume of inbound calls.
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  Schedule follow-up contact when appointments are not created.
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  Conduct telemarketing and internet related service campaigns.
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  Meet and exceed daily goals and objectives.
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  Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.
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  Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program.
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  Check e-mail frequently and provide a quality lead response immediately.
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  Maintain working knowledge of all dealership products and services.
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  Maintain an organized and efficient work area.

Qualifications:

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  Able to type proficiently while speaking with guests on the phone.
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  Makes exceptional customer service a top priority.
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  Strong phone, email and texting presence is necessary, including good grammar in your written communications.
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  Willing to submit to a pre-employment background and drug screen testing