Medical Records Coordinator

Be Part of Something Radically Different

At Holon Health, we don’t do “business as usual.” We’re a trailblazing healthcare startup reimagining what it means to care—for our clients and our people. We provide whole-person care to justice-involved individuals living with Substance Use Disorder (SUD)—and we do it with deep compassion, community wisdom, and an unshakable belief in second chances.

Our approach throws out the playbook. We integrate medical, behavioral, and social care. We prioritize prevention and recovery. We treat clients like people, not checkboxes. And just as importantly, we know that our team can only care for others if they’re cared for themselves. That’s why we lead with flexibility, trust, and a culture built on well-being, inclusion, and respect.

If you’re energized by meaningful work and want to feel good about how you spend your days, read on.

Position Summary

Holon Health is seeking a Practice Management Coordinator to support day-to-day clinical operations across our growing multi-state provider network. This role is the backbone of our practice operations—ensuring prescriptions, medical record requests, portals, and provider administrative workflows are handled accurately, quickly, and with empathy for the clients we serve.

This is a fast-moving role where priorities shift daily. You’ll work closely with providers, clinical teams, and operations to keep care moving forward—especially for clients who need consistent, reliable access to treatment.

What You’ll Do

• Manage and process incoming faxes across the provider roster
• Coordinate refill requests, prescription-related follow-ups, and Rx prior authorization documentation support
• Track payer-specific requirements (including training requirements and special workflows)
• Support referrals and miscellaneous clinical admin items that come in via fax
• Manage and respond to all medical record requests (200+ weekly and growing)
• Coordinate all record release requests, including:
  • client’s own medical records
  • referrals
  • disability documentation
  • compliance-related record requests
• Navigate “back and forth” cases where additional clinical history is needed (especially for restricted medications)
• Partner with clinical staff to ensure requests are completed accurately and within required timelines
• Maintain payer and clinical portals with up-to-date practice information including:
  • provider roster
  • locations
  • access permissions / user management
• Support portal updates as we expand into additional states and payers
• Take on broader operational responsibilities as the department and company evolves
• Help identify process gaps, recurring issues, and opportunities to streamline workflows

What You Bring to the Table

• 1–3+ years of experience in healthcare operations, clinical admin, or medical office support
• Strong familiarity with: faxes and clinical documentation workflows, medical records requests / HIPAA-safe processes, provider support and patient-centered operations
• Highly organized and able to manage high volume without dropping details
• Ability to remain calm under pressure, responsive, and comfortable with changing priorities
• Excellent written communication and follow-through

Bonus Points If You Have

• Experience supporting SUD treatment environments
• Experience working in multi-state telehealth operations
• Familiarity with payer portals and provider enrollment tools

The Holon Way

We’re not just building a better model of care—we’re building a better workplace. That means:

· Base salary of $25 per hour

· Unlimited PTO (we mean it)

· Flexible schedules that work with your life

· Remote-first culture with connection baked in

· Full suite of benefits, including health, dental, vision, life, and disability

· 401(k) with company match

· Space for self-care, because you can’t pour from an empty cup

· Room to grow in a high-impact, mission-driven startup

· A team that celebrates wins, learns from losses, and has your back

Our Commitment to DE&I

Diversity, equity, and inclusion aren’t buzzwords here—they’re the foundation. We embrace the full spectrum of human experience and are proud to be an equal opportunity employer. If you’re passionate about our mission but don’t meet every qualification, we still encourage you to apply.

Ready to do work that matters—on a team that sees you?

Apply now. Let’s build something extraordinary, together.