Job Summary

The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.

Essential Duties/Accountabilities

• Develop customer relationships by providing exceptional customer service with incoming customer communication.

• Assist in resolving customer relations problems with both dealers and end users.

• Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.

• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.

• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.

• Communicate effectively both externally and internally.

• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.

• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.

• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.

• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines.

• Other duties assigned.

Qualifications

• High School diploma required

• Knowledge of HVACR terminology and HVACR product knowledge is a plus.

• Demonstrated performance history in sales & new market development.

• Proven success in meeting sales goals with ability to analyze and interpret sales and market data.

• Solid business/problem solving skills with the focus on customer service (internally and externally)

• Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applications

Skills

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.

• Excellent customer service mindset with the ability to develop long term relationships.

• Excellent analytical aptitude with a proven ability to analyze/interpret data.

• Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.

• Ability to work independently and in a team environment.

• Proactively seeks continuous process and service improvements.

Physical Demands and Work Environment

• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,

depth perception, and the ability to adjust focus.

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