Instructional Designer II/Lead Instructional Designer, Training Development and Administration

In this role, you'll design learning that drives performance and helps Team Members thrive. You'll create engaging, tech-powered training that equips people to succeed and grow, analyze data to uncover gaps, craft smart solutions, and collaborate with stakeholders to bring ideas to life. If you love blending creativity with innovation to empower others to thrive, this is the job for you!

What you'll do:

• Design and deliver scalable, interactive training programs that address complex business needs and drive measurable performance outcomes.
• Own training program strategy and curricula portfolios, managing project pipelines to ensure high-quality, timely, and scalable delivery.
• Apply instructional design and delivery methodologies, including ADDIE, Blooms Taxonomy while effectively applying agile approach to develop effective learning journeys.
• Serve as a trusted advisor to leaders and stakeholders, aligning learning strategies with organizational priorities and evolving business needs.
• Complete needs analysis, evaluate learning effectiveness and drive behavior change, apply Kirkpatrick methodology to identify gaps and recommend targeted learning interventions.
• Source and lead and collaborate with training vendors. Manage resources, overseeing contracts, vendor performance, and cost optimization to ensure alignment with learning objectives and deliverables.
• Leverage AI powered authoring tools and emerging technologies to improve development cycles, enhance delivery efficiency, and improve learner engagement. Recommend next generation technology to ensure learning engagement.
• Mentor and influence teams, managing resources and using project management tools (e.g., Asana, Microsoft Planner) to prioritize work, meet deadlines, and promote best practices.
• Complete executive level presentations to share progress and program impact.
• Make a difference while having fun! All you'll need for success

Minimum Qualifications – Education & Prior Job Experience:

• Bachelor's degree in relevant field or equivalent experience/training
• At least 5 years designing courses and curricula for frontline team members.
• At least 5 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, Canva, HeyGen, VR, etc.)
• At least 3 years of experience applying instructional design to performance-based training
• At least 3 years of technical writing experience applying training methodologies
• At least 3 years working under rapid development
• At least 3 years of project management with strong deadlines / consultative approach to training design
• Experience creating and delivering executive-level presentations.

Preferred Qualifications – Education & Prior Job Experience:

• Master's degree in Education, Instructional Design, or related field.
• Experience with airline operations.
• Proficiency with industry-recognized LMS platforms.
• Strong graphic design skills tailored to diverse learning audiences.
• Familiarity with Agile project management practices.
• Experience leading training teams responsible for instructional design
• Exceptional communication skills (verbal and written); prior facilitation experience preferred.

Skills, Licenses, and Certifications:

• PMP, Agile, Six Sigma certification a plus.
• Kirkpatrick certification a plus.
• Change Management Certification, a plus
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.